Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Tameka Deville

Houston,TX

Summary

Highly organized and meticulous assistant with corporate office experience. Adept at preparing and maintaining files, greeting visitors, and restocking supplies. Great communicator and planner with strong judgement and critical thinking abilities. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Care Team Representative

Sedgwick Claims Management
01.2023 - Current
  • Improved customer satisfaction by providing timely and accurate claim updates throughout the process.
  • Managed high-volume caseloads, maintaining organization and attention to detail for each individual case.
  • Developed positive relationships with clients, maintaining open lines of communication for prompt issue resolution.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Enhanced company reputation by providing exceptional customer service and support.

Tier 2 Technical Support Representative

HarteHanks
01.2021 - 01.2023
  • Enhanced customer satisfaction by efficiently resolving complex technical issues.
  • Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
  • Boosted team performance by sharing technical knowledge and providing mentorship to junior technicians.
  • Reduced call handling time by developing a comprehensive database of common troubleshooting steps.

Scheduling Coordinator/Administrative Assistant

HomePro Technologies
11.2016 - 01.2019
  • Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel
  • Maintained professionalism and respectfulness while greeting and welcoming visitors, vendors and the public to the facility
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Typed and compiled documents, answered phones and completed paperwork for the office

Mobile Sales Manager

Best Buy
05.2014 - 04.2016
  • Responsible for managing monthly sales, labor budgets, and department productivity.
  • Create an empowered environment, encouraged innovation and creative thinking.
  • Represented company at national and regional trade shows.
  • Assisted customers and ensured adequate coverage to meet customer needs.
  • Assisted in recruiting, hiring and training of team members
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused

Education

Killeen High School
Killeen, TX
01.2005

Skills

  • ADMINISTRATIVE SUPPORT (2 years)
  • SCANNING
  • DATA ENTRY
  • MS OFFICE
  • Front Desk (2 years)
  • Customer Service (7 years)
  • Extremely organized
  • Strong verbal communication
  • Self-motivated
  • Issue resolution
  • Administrative support
  • Policy Interpretation
  • Financial Acumen
  • Effective communication
  • Ethical conduct

Personal Information

Title: Scheduling Coordinator

Certification

  • State Farm - Fire/Property IDL issued 11/11/2022
  • State Farm - Basic Estimatics issued 11/11/2022
  • State Farm - Wind and Hail/Policy issued 11/10/2022
  • State Farm - Auto IDL issued 11/3/2022
  • State Farm - Auto Test issued 11/3/2022


Timeline

Care Team Representative

Sedgwick Claims Management
01.2023 - Current

Tier 2 Technical Support Representative

HarteHanks
01.2021 - 01.2023

Scheduling Coordinator/Administrative Assistant

HomePro Technologies
11.2016 - 01.2019

Mobile Sales Manager

Best Buy
05.2014 - 04.2016

Killeen High School

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Tameka Deville