Well-organized professional equipped with 10+ years of experience in several roles in the office and hospital setting. I am dedicated to offering exceptional assistance to team members and patients. I am also skilled at answering phones and collecting messages to facilitate office communication. I am a positive individual and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Audiology Technician
University Medical Center, UMC
06.2020 - Current
Improved patient care by effectively conducting hearing tests and accurately documenting results.
Enhanced patient satisfaction by providing clear explanations of test procedures and addressing any concerns or questions.
Ensured timely ordering of supplies needed for testing procedures while adhering to budget constraints.
Streamlined inpatient operations by maintaining organized records test results, and treatment plans.
Continually expanded knowledge within the field through participation in professional development courses or workshops related to audiology.
Supported office efficiency by scheduling outpatient audiology appointments, managing phone lines, and updating patient information in the Texas Early Hearing Detection and Intervention system.
Physical Therapy Technician
University Medical Center, UMC
08.2009 - Current
Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
Assisted with reception duties like scheduling patients and completing follow up calls.
Prepared patients to meet with physical therapists.
Monitored patient progress and reported changes to physical therapist.
Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
Bachelor of Arts - Kinesiology
Texas Tech University
Lubbock, TX
12.2012
Associate of Science - Pre-Medicine
South Plains College
Levelland, TX
05.2009
High School Diploma -
Estacado High School
Lubbock, TX
05.2001
Skills
Demonstrates organizational skills and attention to detail
Proficient with otoacoustic emissions testing and auditory brainstem response testing
I have the ability to operate general office equipment such as scanners, printers, fax machines
I am proficient in Microsoft Office and similar software
I have the ability to multi-task and to adapt to frequent changes in environments
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