TAMEKA A. GAUSE
Charlotte
Summary
Dedicated professional committed to driving efficiency and reducing costs. Strong leader and problem-solver adept at streamlining operations. Independent decision-maker with sound judgment consistently making a positive impact on company success.
Overview
16
16
years of professional experience
Work History
EBO Specialist
Atrium Health
05.2023 - 03.2024
- Assist patients with billing claims
- Provided Explanation of Benefits coverage
- Assist patients with insurance coverage
- Assist patients with making invoice payments
- Review and analyze accounts to determine the correct reimbursement
Technical Support Agent
T-mobile
06.2022 - 03.2023
- Assist customers with home and business internet issues
- Assist customers with cellular and wearable issues
- Assist customers with activations
Customer Service Representative
AdaptHealth
07.2020 - 06.2022
- Assist patients with durable medical equipment orders
- Navigate through multiple online EMR systems to obtain applicable documentation
- For non-Medicaid patients, communicate with patients their financial responsibility
- Collects payment and documents in patient records accordingly
Customer Service Representative
Spectrum
06.2017 - 06.2019
- Assist customers with billing issues, troubleshooting, and payments
Customer Representative
Connextions
10.2013 - 02.2017
- Assist Aetna Health Insurance members with making appointments with primary care physicians
- Assist Aetna Health Insurance members with finding Health Care providers
- Assist CVS Caremark members with refilling prescriptions
Customer Representative
Sprint
11.2007 - 10.2013
- Assist customers with billing inquiries
- Troubleshoot issues on devices with numerous deficiencies
- Programmed and activated service for existing and new customers
Education
High School Diploma -
Myers Park High School
01.1995
Skills
- POC- Point of Contact
- 65-70 WPM
- 20 Years of Customer Service Experience
- EPIC
- Troubleshooting techniques
Timeline
EBO Specialist
Atrium Health
05.2023 - 03.2024
Technical Support Agent
T-mobile
06.2022 - 03.2023
Customer Service Representative
AdaptHealth
07.2020 - 06.2022
Customer Service Representative
Spectrum
06.2017 - 06.2019
Customer Representative
Connextions
10.2013 - 02.2017
Customer Representative
Sprint
11.2007 - 10.2013
High School Diploma -
Myers Park High School
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