Tameka Gillum
McDonough,GA
Summary
Adept at navigating high-pressure environments, demonstrated through a proven track record at American Express in analyzing financial risks and enhancing customer loyalty. Skilled in safe driving and effective communication, I significantly contributed to operational efficiencies and cost reductions at Clean Queens, showcasing a strong blend of analytical and interpersonal skills. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
22
22
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
11.2023 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
Administrative Assistant (CFO)
Clean Queens
04.2019 - 11.2022
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
Correctional Officer
Miami Dade Corrections & Rehabilitation
10.2006 - 04.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Credit Analyst
American Express
11.2005 - 10.2006
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Customer Service Representative for T-Mobile
Interactive Response Technology
03.2004 - 11.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PBX Operator
Hilton Miami Airport
11.2002 - 03.2004
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Associate of Science - Criminal Justice
Miami Dade College
Miami, FL08.2006
High School Diploma -
Miami Central Highschool
Miami, FL06.2001
Skills
Safe Driving
Package handling
Heavy Lifting
Defensive Driving
Timeline
Rural Mail Carrier Associate
USPS
11.2023 - Current
Administrative Assistant (CFO)
Clean Queens
04.2019 - 11.2022
Correctional Officer
Miami Dade Corrections & Rehabilitation
10.2006 - 04.2019
Credit Analyst
American Express
11.2005 - 10.2006
Customer Service Representative for T-Mobile
Interactive Response Technology
03.2004 - 11.2005
PBX Operator
Hilton Miami Airport
11.2002 - 03.2004
Associate of Science - Criminal Justice
Miami Dade College
High School Diploma -
Miami Central Highschool