Summary
Overview
Work History
Education
Skills
Certification
Technology Skills
Additional Information
Work Availability
Work Preference
Affiliations
Software
Interests
Quote
Timeline
AssistantManager
Tameka Harris

Tameka Harris

Sr. Customer Support Specialist
Houston,TX

Summary

Experienced Senior Customer Service Professional with 10 years of expertise in resolving account and service issues for customers. Skilled at uncovering and addressing challenges, promoting company products, and ensuring customer satisfaction. Committed to exceeding expectations and fostering team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Customer Service Representative (Remote)

United Healthcare Group
09.2023 - Current
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Receive recognition from the lead and supervisor for remaining calm and composed under pressure, leading to improved member satisfaction and loyalty.
  • Expanded knowledge of medical terminology and health plan benefits through continuous learning initiatives enhancing accuracy in communication with members.
  • Ensured compliance with HIPPA regulations when handling sensitive patient information, protecting patient privacy at all times.
  • Managed approximately 40 incoming calls and emails per day from members.

Remote Business Email Support Analyst

NRG Energy, Inc.
09.2020 - 08.2023
  • Address consumer concerns via email by furnishing precise details about service and account management queries.
  • Proficient in working autonomously and delivering top-notch assistance by continuously achieving and surpassing performance standards
  • Contributed significantly to remote team culture by establishing open digital communication channels. Took an active role in video conferencing meetings and discussions.
  • Conducted regular reviews of operations and identified areas for improvement.

Lead Research and Resolution Specialist

Gexa Energy, NextEra Energy
09.2017 - 08.2020
  • Followed up thoroughly with customers after resolving issues to guarantee satisfaction and pinpoint areas for service enhancement.
  • Drove dispute resolutions by employing effective problem-solving techniques and facilitating mutual understanding of opposing viewpoints.
  • Improved communication skills were implemented to defuse high-tension situations, nurturing positive relationships between customers and the company.
  • Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.

Education

Associate of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
05.2025

Skills

  • Understanding Customer Needs
  • Customer Relationship Management (CRM)
  • Complaint resolution
  • Teamwork and Collaboration
  • Customer Support
  • Problem Resolution

Certification

  • MCAS - Microsoft Certified Application Specialist
  • Email Marketing Certification, The Hub Spot
  • Certified Issue Resolution Expert, Gexa Energy

Technology Skills

  • Proficient in using customer relationship management (CRM) software such as Salesforce, JumpCloud, and Zendesk.
  • Skilled in using remote communication tools such as Microsoft Teams, Zoom, and Slack
  • Experienced in remotely troubleshooting technical issues using tools such as TeamViewer or AnyDesk.
  • Ability to rapidly learn and adjust to new technology and software platforms.
  • Strong typing skills and familiarity with keyboard shortcuts to improve efficiency in remote customer service interactions.

Additional Information

Tameka Harris Career History


With over 10 years of experience in the health and energy industry, I have developed a strong skill set and proven track record for delivering exceptional customer service.


  • Expert in handling customer inquiries, resolving issues, and ensuring customer satisfaction consistently I have been able to exceed peformance targets.
  • Proven track record of achieveing 95% customer satisfaction rating in several customer support areas, also reducing response times through implementation of efficient communcation processes.
  • I'm capable of successfully leading a team of customer service representatives, providing training and mentorship to ensure high-qualify service daily.


As a cusotmer supporet specialist I have honed and very passionate in my career. My skills of inbound and outbound customer communication, utilizing CRM systems and analyzing data to identify trends and opportunities has been an positive asset to each ogranization I've been employed with.


I have great confidence in my experience and achievements makes me a strong candidate for a customer service support position. I am passionate about delivering customer experience and thrive in fast-paced environments where I can utilize my expert problem-solving skills to address customer needs effectively.





Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceWork from home optionFlexible work hours

Affiliations

  • Credit Repair Cloud
  • National Customer Service Association

Software

Customer Service Management (CRM)

Microsoft Outlook , Microsoft 365

Remote Digital Communication

VPN, Avaya, Genesys

Salesforce, JumpCloud, Orion

Microsoft Teams, Google Workspace, Monday

Interests

Email Support Management

Customer Issue Resolution

LinkedIn Learning to Advance my career skills

Reading Favorite Author "Robert Greene"

Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Sr. Customer Service Representative (Remote)

United Healthcare Group
09.2023 - Current

Remote Business Email Support Analyst

NRG Energy, Inc.
09.2020 - 08.2023

Lead Research and Resolution Specialist

Gexa Energy, NextEra Energy
09.2017 - 08.2020

Associate of Science - Business Administration And Management

University of Phoenix
Tameka HarrisSr. Customer Support Specialist