Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
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Tameka Harris

Houston,TX

Summary

Versatile Customer Service Professional with 7 + years of experience in both Senior Customer and Patient Access roles, honing my skills in provider and patient relations, member advocacy and conflict resolution. Committed to leveraging interpersonal skills and a passion for healthcare to drive positive outcomes and achieve career growth.

Overview

11
11
years of professional experience

Work History

Sr. Customer Service Representative

United Health Services
03.2020 - 02.2025
  • Delivered clear and comprehensive solutions to members' complex health benefits inquiries, claims, and account issues across multiple channels, advocating for their needs while maintaining a 95% member satisfaction score adhering to HIPAA and company policies.


  • Empowered members to navigate their health benefits plans, coverage options, and claims processing through clear and empathetic communication. Proactively identified recurring issues and implemented effective solutions, resulting in improved first-contact resolution rates.


  • Successfully handled a high volume of daily emails (100+), delivering precise information to members and internal stakeholders. Proactively resolved escalated claims issues by facilitating collaboration between providers, payers, and internal departments, resulting in prompt resolutions and satisfied members.

Patient Access Representative

West Oaks Hospital
09.2017 - 02.2020
  • Handle patient registration tasks by gathering demographic details, confirming insurance coverage, and securing prior authorizations. Work alongside clinical staff to maintain a smooth and timely patient flow. Arrange appointments and facilitate referrals to other healthcare providers.


  • Ensured compliance with medical necessity requirements by gathering and analyzing essential data, reviewing the Compliance System, and effectively communicating information to patients while obtaining required signature.


  • Communicated effectively to help patients navigate billing processes and resolve payment issues, optimized scheduling to achieve 15% reduction in wait times, and handled over 30 daily customer interactions through in-person meeting, emails, and phone calls with professionalism and efficiency.


  • Collaborated with medical staff to ensure seamless communication and patient care, providing compassionate support to patients and families during the registration process.

Research and Resolution Specialist

NextEra Energy Resources
09.2013 - 08.2017
  • Managed approximately 30 incoming calls, emails, and live chats per day regarding customer inquiries delivering clear and concise communication to achieve effective resolutions.
  • Maintained comprehensive records of customer interactions and solutions, enabling future reference and analysis t enhance efficiency in addressing similar cases.
  • Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.

Education

Associate of Applied Science - Business Management And Administration

University of Phoenix
Tempe, AZ
05-2025

Skills

  • Multitasking and organization
  • Calm and effective under pressure
  • Conflict resolution
  • Verbal and written communication
  • Active listening
  • Records maintenance
  • Intake assessment
  • Attention to detail

Technical Skills

  • CRM (Customer Relationship Management)
  • Microsoft Office (Outlook, Teams, Excel, and Word)
  • EHR Systems
  • Salesforce
  • Healthstream
  • Therapy Notes | Benefits Admin Software


Timeline

Sr. Customer Service Representative

United Health Services
03.2020 - 02.2025

Patient Access Representative

West Oaks Hospital
09.2017 - 02.2020

Research and Resolution Specialist

NextEra Energy Resources
09.2013 - 08.2017

Associate of Applied Science - Business Management And Administration

University of Phoenix

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Tameka Harris