Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tameka Harris

Houston,TX

Summary

Dynamic customer support professional with extensive experience at United Healthcare Group, excelling in conflict resolution and process optimization. Proven track record of surpassing KPIs while delivering empathetic, solutions-focused service. Proficient in Salesforce CRM, enhancing team collaboration and driving member satisfaction through effective communication and attention to detail.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Remote Healthcare Member Support

Connexus Group
07.2024 - 02.2025
  • Managed approximately 100 calls in high-volume inbound inquiries via phone and email regarding healthcare benefits, claims, and services, using CRM tools for accurate tracking
  • Triaged incoming cases and routed complex claims to billing and support teams, ensuring timely follow-through and member satisfaction
  • Maintained records and response workflows in CRM to assist SDR-aligned teams with daily performance metrics
  • Participated in workflow huddles to align support tasks with administrative operations and cross-team communication

Remote Sr. Customer Support Representative

United Healthcare Group
03.2022 - 07.2024
  • Managed multichannel member interactions and escalations with a focus on resolution quality and technical guidance.
  • Assisted members with benefit portals, claim reviews, and account troubleshooting via phone and digital channels.
  • Surpassed monthly KPIs for resolution time, call quality, and service ratings.
  • Utilized CRM systems to track interactions and maintain accurate customer records for quality assurance.
  • Proactively collaborated with other departments to identify resolution delays and align on workflow improvement

Issue Resolution Specialist I

Gexa Energy
07.2019 - 02.2022
  • Handled high-volume inbound and outbound customer calls and emails to resolve account discrepancies, service interruptions, and billing inquiries.
  • Utilized CRM and internal ticketing systems to document customer interactions, track issue progress, and ensure timely resolution within SLA targets.
  • Collaborated with cross-functional teams to streamline dispute resolution processes and enhance service delivery.
  • Led initiatives to reduce response times, improving overall customer satisfaction ratings within the department.
  • Escalated complex cases to leadership with documented research and resolution history to minimize repeat inquiries

Education

Associate of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
06-2025

Skills

  • Collaborative teamwork
  • Salesforce CRM lead management
  • Process optimization for KPIs
  • Conflict resolution and client interaction
  • Experienced with Microsoft Office applications
  • Email Management & Call Support
  • Attention to detail
  • Problem-solving skills

Certification

  • Salesforce Trailhead CRM Modules ( In Progress)
  • Self-guided Quicken Learning Program (Personal Development)
  • Training - Identity Theft Reporting and Resolution Documentation(2021, On File)

Timeline

Remote Healthcare Member Support

Connexus Group
07.2024 - 02.2025

Remote Sr. Customer Support Representative

United Healthcare Group
03.2022 - 07.2024

Issue Resolution Specialist I

Gexa Energy
07.2019 - 02.2022

Associate of Science - Business Administration And Management

University of Phoenix

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