Summary
Overview
Work History
Education
Skills
Timeline
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Tameka Harris

Houston,TX

Summary

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

8
8
years of professional experience

Work History

Warehouse Assistant

HD Supply
06.2025 - Current
  • Efficiently pick, pack and ship customer orders with 99% accuracy rate, contributing to high customer satisfaction and reduced return rates.
  • Effectively receive, inspect, and stock incoming materials and supplies, ensuring accuracy against purchase orders and minimizing inventory discrepancies.
  • Collaborate with team members and supervisors to meet daily productivity goals and resolve logistical challenges efficiently.
  • Adhere to HD Supply's safety protocols and participate in regular safety training sessions, contribute to a zero-incident workplace.

Remote Customer Service Representative

Connexus Group
06.2024 - 02.2025
  • Delivered high-quality support to Medicare and employer-sponsored health plan members, resolving inquiries related to benefits, claims, billing, and coverage with a 95% first-call resolution rate.
  • Navigated multiple systems including CRM platforms and healthcare databases to provide accurate, real-time information and updates to members.
  • Proactively identified and escalated complex issues to appropriate departments, ensuring timely resolution and minimizing member frustration.
  • Maintained HIPAA compliance and protected sensitive member data during all interactions, contributing to zero data breach. incidents during tenure.

Remote Sr. Customer Service Associate

United Healthcare Group
10.2020 - 04.2024
  • Delivered high-touch support to over 150 members daily, resolving complex healthcare inquiries with a 98% satisfaction score.
  • Resolved escalated claims disputes with a 95% success rate, preserving member loyalty and minimizing legal escalations.
  • Guided members through United Healthcare’s digital platforms, ensuring seamless navigation to benefits, claim status, and provider directories; resulted in a 25% reduction in repeat inquiries related to self-service tools.
  • Utilized CRM system to track, follow up, and close service tickets while maintaining HIPAA compliance and data integrity.

Customer Issue Resolution Specialist

Gexa Energy
09.2017 - 10.2020
  • Resolved complex customer inquiries related to billing, service interruptions, energy usage, and account management, achieving a 98% resolution rate within SLA timelines.
  • Handled high-volume inbound and outbound calls and emails, maintaining a customer satisfaction score (CSAT) of 4.7/5 across interactions.
  • Investigated and corrected billing discrepancies, resulting in a 25% reduction in repeat customer complaints and improved billing accuracy.
  • Utilized CRM and energy management systems to document interactions, track issue progress, and ensure compliance with regulatory standards.

Education

Business Administration And Management

University of Phoenix | Graduate
Tempe, AZ
06-2025

Skills

  • Time management
  • Attention to detail
  • Customer service
  • Team collaboration

Timeline

Warehouse Assistant

HD Supply
06.2025 - Current

Remote Customer Service Representative

Connexus Group
06.2024 - 02.2025

Remote Sr. Customer Service Associate

United Healthcare Group
10.2020 - 04.2024

Customer Issue Resolution Specialist

Gexa Energy
09.2017 - 10.2020

Business Administration And Management

University of Phoenix | Graduate

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Tameka Harris