Tameka Harris
Houston,TX
Summary
Dedicated professional with a strong background in warehouse organization and customer service. Experienced in managing inventory, resolving discrepancies, and delivering effective solutions to enhance operational efficiency. Eager to contribute expertise to a dynamic team.
Overview
6
6
years of professional experience
Work History
General Warehouse Associate
HD Supply Facilities Maintenance
08.2024 - 03.2026
- Accurately picked customer orders using RF scanners, packing lists, and warehouse systems.
- Packed, labeled, and prepared shipments; built and wrapped pallets for delivery.
- Performed inventory checks, cycle counts, and resolved stock discrepancies.
- Operated pallet jacks and other material‑handling equipment to move freight safely.
- Inspected products for damage and quality issues before shipping.
- Maintained clean, organized work areas and followed all warehouse safety procedures.
Healthcare Customer Service Representative -Remote
Connexus Partners
05.2022 - 02.2024
- Handled 75+ daily inbound calls from Medicare and Medicaid beneficiaries, addressing benefit inquiries, eligibility verification, claims support, and account management, with a focus on first-call resolution.
- Educated elderly and disabled members on supplemental insurance benefits, including food allowance programs, utility assistance, over-the-counter (OTC) benefits, and healthcare-related support services.
- Processed online orders, monitored benefit utilization, verified card balances, and resolved payment and account discrepancies, while maintaining strict HIPAA compliance and data accuracy.
- Documented member interactions in CRM and healthcare platforms, escalated complex cases when necessary, and consistently met quality assurance, productivity, and customer satisfaction performance goals.
Sr. Benefits Specialist I - Remote
United Healthcare Group
10.2019 - 04.2022
- Managed 50 to 80 customer interactions daily regarding claims, billing, benefits, and account inquiries, while maintaining exceptional service standards.
- Investigated complex customer issues, researched account information, and coordinated with internal teams to deliver effective resolutions.
- Responded to customer emails, and documented all interactions within CRM systems to maintain compliance and service continuity.
- Supported team performance by sharing knowledge, assisting colleagues, and contributing to process improvement initiatives.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06-2025
Skills
- Heavy lifting
- Loading and unloading
- Pallet jacking
- Warehouse organization
- Order picking
- Packaging and labeling
- Shipping and receiving
- Warehouse safety
Timeline
General Warehouse Associate
HD Supply Facilities Maintenance
08.2024 - 03.2026
Healthcare Customer Service Representative -Remote
Connexus Partners
05.2022 - 02.2024
Sr. Benefits Specialist I - Remote
United Healthcare Group
10.2019 - 04.2022
Associate of Arts - Business Administration And Management
University of Phoenix