Tameka Harris
Department of Rehabilitation
Compton,CA
1
Certification
11
years of professional experience
Results-oriented Production Supervisor experienced in mail operations and motor vehicle services. Led teams to achieve challenging targets while upholding quality standards and maximizing employee satisfaction. Delivered operational efficiency through strong organizational skills, effective communication, and a focus on customer service and regulatory compliance.
Work History
Motor Vehicle Representative
3 Years 7 Months- Authored job processes and procedures to enhance task prioritization and streamline completion.
- Authored job processes and procedures to improve task prioritization and completion.
- Coached and mentored over 30 staff members by offering constructive feedback and asking about long-term career growth goals.
- Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
- Facilitated new hire orientations and onboarding for up to 50 employees
- Developed weekly employee schedules to optimize workflow and resource allocation.
- Conducted fact finding interviews to initiate discipline
- Coached and mentored over 30 staff members, providing constructive feedback and supporting long-term career growth.
- Facilitated annual performance review processes for team of 10
- Delegated duties and allocated resources based upon deadlines and project milestones.
- Facilitated new hire orientations and onboarding, ensuring smooth integration for up to 50 employees.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Processed vehicle registration applications with attention to detail and accuracy.
- Assisted customers in understanding motor vehicle regulations and requirements.
- Managed documentation for title transfers and vehicle licensing efficiently.
- Resolved customer inquiries and issues promptly, enhancing satisfaction levels.
- Coordinated communication between customers and government agencies regarding vehicle services.
- Maintained up-to-date knowledge of state-specific motor vehicle laws and procedures.
- Implemented improvements in workflow processes to increase operational efficiency.
- Trained new staff on registration systems and customer service protocols effectively.
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Maintained accurate records of customer interactions to ensure seamless service delivery.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Support Service Assistant
2 Years 3 Months- My duties included assisting and assessing of customer needs, greeted and checked in customers to ensure a welcoming experience, administering of drive test written and behind the wheel, processing driver's licenses, mentored and trained new hires to improve onboarding process
- Coordinated daily operations to enhance service delivery and support team efficiency.
- Assisted in implementing process improvements that streamlined administrative workflows.
- Managed scheduling and resource allocation to optimize support services functions.
- Facilitated communication between departments to resolve issues and enhance collaboration.
- Ensured all required documentation was completed accurately and filed appropriately.
- Implemented time-saving measures for processing client requests, reducing average response times significantly.
- Enhanced customer satisfaction by providing timely and accurate support services assistance.
- Reduced client complaints with proactive problem-solving and prompt resolution of issues.
- Conducted quality control checks on support services deliverables, upholding company standards of excellence.
Supervisor of Distribution Operations
5 Years 3 Months- Oversaw daily distribution operations, ensuring timely delivery and compliance with USPS standards.
- Streamlined operational workflows, enhancing efficiency and reducing delays in the distribution process.
- Led initiatives to enhance customer satisfaction through efficient resolution of service issues within distribution operations.
- Analyzed operational data to identify trends and recommend process improvements for increased productivity.
- Collaborated with cross-functional teams to optimize resource allocation and enhance service levels.
- Implemented training programs to improve staff performance and knowledge of distribution systems.
- Developed safety protocols to ensure compliance with regulatory requirements and protect staff well-being.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
- Reduced order processing time through effective supervision of team members and workflow optimization.
- Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
- Streamlined order fulfillment procedures by implementing advanced software systems that improved accuracy rates in picking, packing, shipping stages.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
- Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
Education
High School Diploma
ChildDaycareWorker - Child Development
EKG Technician - EKG
Medical Office Assistant - Medical Office
Skills
Effective communication
Safety compliance
Adapts under pressure
Staff meetings
Document verification
Fee calculation
Customer education
Recruitment marketing
Ability to work in a fast-paced environment
Document security
Ability to work in a fast-paced environment
Transaction accuracy
Regulatory compliance
Relationship networking
Teamwork and collaboration
Problem-solving
Attention to detail
Customer guidance
Organizational skills
Transaction management
Fee assessment
License verification
Registration compliance
Collaborative teamwork
Networking and relationship building
Appointment scheduling
Policy adherence
Ensures safety of all employees
Adaptive learning
Effective communication
Critical thinking
Organizational ability
Certification
- [EKG TechnicianTraining - [12/2025-05/2026]
Timeline
Support Service Assistant
Department of Rehabilitation
07.2024 - CurrentRead More
Motor Vehicle Representative
Department of Motor Vehicles
03.2020 - 10.2023Read More
Supervisor of Distribution Operations
USPS
08.2015 - 11.2020Read More
Compton Community College
ChildDaycareWorker from Child Development
Read More
Dominguez High School
High School Diploma
Read More
Montebello Adult School
EKG Technician from EKG
Read More
Montebello Adult School
Medical Office Assistant from Medical Office
Read More