Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tameka Hawkins

Tameka Hawkins

Baton Rouge,LA

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

20
20
years of professional experience

Work History

Shift Manager

Checkers
Baton Rouge, LA
11.2022 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.

Crew Member

Whatta Burger Drive In
Baton Rouge, LA
09.2021 - 11.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Shift Manager

Sonics Drive In
Baton Rouge, LA
08.2019 - 09.2021
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between staff members in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Organized special events such as holiday sales or promotional campaigns.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.

Customer Service Manager

Walmart
Baton Rouge, LA
12.2015 - 06.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Monitored phone calls to provide feedback and coaching.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

Baker High School
Baker, LA
05.1995

Some College (No Degree) - Business Administration

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Safety Compliance
  • Supply Ordering
  • Staff Development
  • Equipment Troubleshooting
  • Schedule Oversight
  • Inventory Control
  • Quality Assurance
  • Mentoring and Coaching
  • Cash Handling
  • Staff Training and Onboarding
  • Inventory Controls
  • Documentation and Reporting
  • Handling Customer Complaints
  • Payment Processing
  • Opening and Closing Procedures
  • Delegating Work
  • Shift Checklists

Timeline

Shift Manager

Checkers
11.2022 - Current

Crew Member

Whatta Burger Drive In
09.2021 - 11.2022

Shift Manager

Sonics Drive In
08.2019 - 09.2021

Customer Service Manager

Walmart
12.2015 - 06.2019

High School Diploma -

Baker High School

Some College (No Degree) - Business Administration

Baton Rouge Community College

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