Summary
Overview
Work History
Education
Skills
Timeline
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TAMEKA HIBBLER

Memphis,TN

Summary

Proven leader with a track record of enhancing customer satisfaction and retention at JD Byrider through exceptional service and problem-solving skills. Expert in inventory and cash management, adept at training and mentoring teams for peak performance. Skilled in customer relations and store operations, consistently exceeding targets in fast-paced retail environments.


Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

6
6
years of professional experience

Work History

STORE MANAGER

Citi Trends
01.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

ACCOUNT MANAGER

JD BYRIDER
05.2022 - 02.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

STORE MANAGER

Madrag
07.2018 - 04.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

ACCOUNT MANAGER, INSIDES SALES

TitleMax
08.2018 - 01.2019
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.

Education

Associate of Applied Science - Business Administration And Management

National College of Business And Tech
Memphis, TN
07.2020

High School Diploma -

TREDWELL HIGH SCHOOL
920 N HIGHLAND AVE MEMPHIS, TN 38122
06.1995

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Store Merchandising
  • Inventory Management
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • POS Systems
  • Recruitment and hiring

Timeline

ACCOUNT MANAGER

JD BYRIDER
05.2022 - 02.2023

STORE MANAGER

Citi Trends
01.2022 - Current

ACCOUNT MANAGER, INSIDES SALES

TitleMax
08.2018 - 01.2019

STORE MANAGER

Madrag
07.2018 - 04.2022

Associate of Applied Science - Business Administration And Management

National College of Business And Tech

High School Diploma -

TREDWELL HIGH SCHOOL

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