Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tameka Hollins

Saint Louis,MO

Summary

Hello.. I am an efficient Virtual Administrative Assistant with an extensive background in providing administrative support to various office environments. I am skilled in managing schedules, handling correspondence, and maintaining records with precision. I am also known for enhancing workflow processes and improving organizational communication, with a proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Virtual Administrative Assistant

Virtual Assistant Resolution
, MO
10.2020 - Current
  • Monitored and updated website content, ensuring accuracy and current information.
  • Coordinated the shipment of products ordered online by customers.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
  • Managed social media accounts, posting updates and engaging with the audience.
  • Performed basic bookkeeping duties including balancing ledgers and accounts receivable and payable.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Completed document faxing, bookkeeping and accurate filing.
  • Performed notarizations for loan documents, affidavits, and other legal documents.
  • Provided HR administrative assistance to management team.
  • Utilized social media management tools (e.g., Hootsuite, Buffer) to schedule posts, track engagement, and analyze performance.

Administrative Assistant

Missouri Housing Development Commission
Saint Louis, MO
04.2023 - 02.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Proofread content for typo-free emails and documentation.

Patient Registration Clerk

CareSTL
Saint Louis, MO
09.2019 - 07.2022
  • Performed quality assurance checks on patient records as required.
  • Assisted with scheduling appointments and referrals to other departments.
  • Provided excellent customer service while handling all incoming calls efficiently and professionally.
  • Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Processed payments for services rendered.
  • Scanned documents into electronic health record systems as needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.

Dispatcher

Metropolitan Taxicab Commission
Saint Louis, MO
10.2018 - 02.2022
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Updated records of driver locations, delays, and cancellations.
  • Relayed work orders and information between work crews, supervisors, and field personnel.
  • Maintained communication with drivers via radio or phone throughout the day to ensure efficient dispatch services were provided.
  • Updated records of daily trips taken by drivers.
  • Dispatched emergency services when necessary due to accidents or medical emergencies involving passengers or drivers.
  • Monitored driver locations and assigned appropriate vehicles for each customer request.
  • Processed payments received from customers over the phone or in person.
  • Created reports detailing daily activities such as completed trips, cancellations, no-shows and revenue generated from fares.

Administrative Assistant

Essence Home Health Care
Saint Louis, MO
03.2008 - 07.2016
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Prepared and maintained accurate medical charts for each patient visit.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.
  • Completed relevant insurance and other claim forms.
  • Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
  • Protected patients by observing strict HIPAA guidelines.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.

Education

Bachelor of Science - Business Administration

Sanford Brown Hazelwood
Hazelwood, MO
03-2012

High School Diploma -

University City High School
University City, MO
06-1998

Skills

  • Bookkeeping
  • Accounts Receivable
  • Accounts Payable
  • Loan Signing
  • Calendar Management
  • Data management
  • Email Management
  • Meeting Scheduling
  • Records Administration
  • CRM Management
  • Project Management
  • Social Media Updating
  • Travel Arrangements
  • Content Creation
  • Spreadsheet Management
  • File Management
  • Invoicing and billing
  • Immigration Documents
  • Remote Online Notarization
  • Document verification

Certification

  • Notary

Timeline

Administrative Assistant

Missouri Housing Development Commission
04.2023 - 02.2024

Virtual Administrative Assistant

Virtual Assistant Resolution
10.2020 - Current

Patient Registration Clerk

CareSTL
09.2019 - 07.2022

Dispatcher

Metropolitan Taxicab Commission
10.2018 - 02.2022

Administrative Assistant

Essence Home Health Care
03.2008 - 07.2016

Bachelor of Science - Business Administration

Sanford Brown Hazelwood

High School Diploma -

University City High School

Similar Profiles

CREATE PROFILE
Tameka Hollins