Tameka Holmes
Summary
Dynamic professional with a proven track record in organizational leadership and program implementation at LASPCA. Skilled in enhancing community engagement and streamlining service delivery, I excel in customer service and fundraising techniques. My ability to analyze market trends and develop strategic initiatives has consistently driven successful outcomes.
Additional employment adventures include Licensed Property & Casualty Insurance Agent (Manger) 7+ years (2001-2007).
Overview
12
12
years of professional experience
Work History
Resource Center Coordinator
LASPCA
11.2021 - Current
- Assisted in coordinating Animal support services and resources for community members.
- Developed informational materials to enhance community awareness of available programs for their pets.
- Collaborated with local agencies to streamline service delivery and resource sharing.
- Participated in outreach initiatives to engage families and their pets to promote resource center activities.
- Managed communication between departments to foster collaboration and resolve issues as it relates to animal care and safety.
- Monitored compliance with organizational policies and procedures, ensuring adherence across all functions.
Loan / Money Service Specialist
Check Into Cash
03.2020 - 01.2021
- Evaluated loan applications to determine eligibility and risk factors.
- Guided clients through loan processes, addressing inquiries and providing support.
- Collaborated with underwriters to facilitate timely loan approvals.
- Reviewed financial documents for accuracy and completeness before submission.
- Analyzed market trends to recommend suitable loan products for clients' needs.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
General Manager of Operations
Baymont Inn & Suites
03.2016 - 02.2020
- Led operational strategy to enhance efficiency across multiple departments.
- Oversaw budget management, aligning resources with organizational goals.
- Established performance metrics to evaluate team effectiveness and productivity.
- Analyzed market trends to inform strategic decision-making and competitive positioning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Provider Services Representative
Blue Cross Blue Shield of Columbus Georgia
10.2013 - 12.2015
- Analyzed and processed medical claims to ensure compliance with regulations and policies.
- Reviewed claim submissions for accuracy, identifying discrepancies and initiating corrections as needed.
- Collaborated with healthcare providers to gather necessary documentation supporting claims resolution.
- Managed high-volume claim inquiries while maintaining excellent customer service standards and responsiveness.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Streamlined communication channels between medical professionals and insurance carriers to expedite claim resolutions.
- Maintained compliance with federal regulations by keeping current on changes in the healthcare industry affecting medical billing practices.
- Enhanced accuracy of processed claims with meticulous attention to detail and knowledge of coding systems.
- Provided excellent customer service to both patients and healthcare providers during the entire claims process.
Education
No Degree - Surgical Technology
Delgado Community College
New Orleans, LAGED -
New Orleans Job Corps
8825 Airline Hwy, New Orleans, LA 7011802-2001
Skills
- Organizational leadership
- Program implementation
- Fundraising techniques
- Customer service
Timeline
Resource Center Coordinator
LASPCA
11.2021 - Current
Loan / Money Service Specialist
Check Into Cash
03.2020 - 01.2021
General Manager of Operations
Baymont Inn & Suites
03.2016 - 02.2020
Provider Services Representative
Blue Cross Blue Shield of Columbus Georgia
10.2013 - 12.2015
No Degree - Surgical Technology
Delgado Community College
GED -
New Orleans Job Corps
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