TAMEKA HOWARD
Jacksonville,FL
Summary
Accomplished Revenue Collector Senior at City Of Jacksonville, adept in relationship building and computer skills, enhanced customer satisfaction through innovative process improvements and leadership. Excelled in high-stress situations, significantly boosting team effectiveness by training in reconciliation best practices. Proven track record in fostering professional relationships and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Revenue Collector Senior
City Of Jacksonville
05.2016 - Current
- Trained junior staff members on best practices to boost overall team effectiveness.
- Gather, analyze, and track information pertaining to driver license and title transactions.
- Coordinate with management and execute employee training, materials and deadlines.
- Prepare daily cash receipts records and bank deposits and reconciliation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and deescalated major issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally
- Processed over 50 transactions and inquiries for customers daily
Administrative Assistant
U.S. Security Associates
08.2013 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed approximately 20 incoming calls, emails and faxes per day
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2024
Skills
- Computer Skills
- Relationship Building
- Active Listening
- Communication
- Analytical Thinking
- Adaptability
- Process Improvement
- Leadership
- Customer Service
- Attention to Detail
- Research
- Conflict Resolution
Timeline
Revenue Collector Senior
City Of Jacksonville
05.2016 - Current
Administrative Assistant
U.S. Security Associates
08.2013 - 04.2016
Associate of Arts -
Florida State College At Jacksonville
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