Summary
Work History
Education
Skills
Timeline
Generic

Tameka Jackson

Macon,GA

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management, as well as, a diverse set of skills in the areas of Tier 2 Technical Support, Technical Training and Mentoring, Product Support. Mobile devices, Desktops, Printers various Operating Systems such as iOS, Android, Windows, and Mac systems.

Work History

Adminstrative Assistant

BeU=P.I.E.
04.2022 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Technical Support Representative

Alorica-Verizon
03.2021 - 04.2023
  • Managed approximately 30-50 incoming calls, per day from customers.
  • Evaluated technical issues, performed program modifications, software and hardware upgrades, etc. on various systems and devices.
  • Provided exceptional technical support to customers of electronic devices
  • Provided exceptional technical support to customers of electronic
    products through various channels including inquiry calls, emails,
    and live chat.

Technical Support Specialist

Sitel-AT&T
02.2020 - 03.2021
  • Delivered comprehensive technical support for landline phones,
    internet, and satellite TV to customers through communication
    channels, including calls, email, and chat; Additionally, educated
    customers how to process or file claims.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Created Remedy tickets and scheduled service appointments.
  • Followed Up with customers after service or installation to assure issue resolution.

Tier 2 Technical Support Specialist

Teleperformance-Apple
03.2015 - 11.2019
  • Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues to ensure seamless escalation of cases when needed.
  • Responded to 20-30 Tier 1 representatives inquiries per day and provided technical assistance via phone and chat.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware, and other threats from mobile devices, laptops, and desktop systems.

Education

DIPLOMA - Business Management

Central Georgia Technical College
Macon, GA
05.2015

Skills

  • Hardware diagnostics
  • Calendar Management
  • Appointment Scheduling
  • Call Center Operations
  • Computer Diagnostics
  • Software Installation
  • Data Recovery
  • Performance Testing

Timeline

Adminstrative Assistant

BeU=P.I.E.
04.2022 - Current

Technical Support Representative

Alorica-Verizon
03.2021 - 04.2023

Technical Support Specialist

Sitel-AT&T
02.2020 - 03.2021

Tier 2 Technical Support Specialist

Teleperformance-Apple
03.2015 - 11.2019

DIPLOMA - Business Management

Central Georgia Technical College

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Tameka Jackson