Tameka Jenkins

• Managed financial arrangements for patients, negotiating payment plans when necessary to meet individual needs.
• Educated patients on available resources and programs to aid in the management of medical expenses.
• Implemented new procedures for tracking patient cases, improving overall office organization and workflow.
• Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
• Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.
• Demonstrated flexibility by adapting to changing priorities and effectively managing multiple tasks simultaneously.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
• Verify Insurance benefits and explain benefits to patients.

Part Time:

Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Corresponded with clients through email, telephone, or postal mail.
• Managed and answered telephone calls to offer office information, answer questions, and direct calls to staff up to 40 or more calls a day.
• Handled cash transactions and maintained sales and payments records accurately.
• Updated and record customer or client information to maintain accounts
• Processed payments and updated accounts to reflect balance changes.
• Maintained a safe, clean environment for the front office space.
• Obtained information for virtual visit intake-triage. Collected basic medical information, copay, then connected with a directed provider for visit.

Medical Assistant

• Trained new coming employee in the front and back office duties.
• Medical Triage collecting basic patient medical information
• Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
• Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
• Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
• Increased patient retention through excellent communication skills and genuine empathy during one-on-one interactions.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Monitored daily appointments schedule for smooth operation of the clinic.
• Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Facilitated effective communication between patients and healthcare providers, acting as a reliable liaison in critical situations.
• Rooming patients
• Ortho-Glass Splints
• ACE Bandaging
• CDL/ DOT medical exam
• Children's Sport/School Physicals
• Basic Vision Acuity Test
• Ear Irrigations
• Intramuscular Vaccinations (FLU, Tdap, Cefriaxone)
• Phlebotomy (Venipuncture blood draws)
• Epicutaneous Skin Test (TB)
• Nasal and Oral Swabs (COVID-19, Strep and Flu)
• 12 Lead EKG Test
• Lab order send outs through Labcorp and AGT
• STD Urine and Oral Culture

• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Inquired on patient past medical history, record vital sogn, performed EKG'S preformed peak flow meters.
• Preformed phlebotomy laboratory test on the premises and clearly labeled specimens for lab techs.
• Traveled to patients homes to perform life insurance exams
• Oriented and trained new staff on proper procedures and policies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Measured patient pulse oximetry.
• Implemented care and efficiency improvements to support and enhance office operations.

• Greet patients arriving to clinic.
• Serve as patient advocate during patient exam and treatment
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Oriented and trained new staff on proper procedures and policies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed EKGs and other tests based on patient presentation in office.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Implemented patient education program on preventative care, enhancing community health awareness.