TAMEKA JOHNSON

• Simply Plated Company
• Managed 4-member cross-functional (production, sales, delivery) team and coordinated all delivery and set ups of the company
• Increased customer satisfaction and loyalty tracking score by creating corporate catering menu and recipes per consumer tastes, nutritional needs, and budgetary considerations
• Maximize employee’s catering skills and personal development by aligning the employee with all aspects of company’s policies and procedures, kitchen operation to enhance customer experience/satisfaction.
• Developed kitchen staff through training, disciplinary action, and performance reviews.

• Oversaw coordination of 3-4 events weekly within budget of $ 500 - 5k for 20 -300 client facility
• Organized full-cycle fulfillment of catering orders for students and business partners, guaranteeing all demands were met
• Directed training for work-study students on all company’s policy and procedures, menu, service quality, and performance expectations
• Executed inventory control optimizing order fulfillment while facilitating better customer service delivery
• Managed administrative logistics of events planning, event booking, and event promotions.
• Utilized job-related software to create standard guidelines, calendars and budgets for each event.
• Trained and supervised event staff to complete tasks on time.
• Researched and identified new vendors and suppliers to obtain competitive pricing.

• Leveraged Microsoft Office and company software to create and reconcile weekly operating reports for driving informed decision-making
• Established efficient workflow processes by implementing all company’s policies and procedures to improve overall effectiveness of employees and activities

Met monthly financial goals and objectives by ensuring budgetary compliance and streamlining workflow processes to meet critical milestones and program deliverables

• Yielded profit of 5-6k weekly by overseeing accounts operations and strategic plans to meet organization’s sales objectives
• Implemented de-escalating techniques for efficient customer support, maximizing customer retention
• Maintained all employee data, processed all new hires and employee termination.