Tameka Johnson
Gastonia,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Technical Manager
Peterson's
Frakes, KY
01.2022 - 03.2024
- Provided technical support for hardware, software and networking issues.
- Assisted in troubleshooting escalated customer service issues.
- Conducted regular reviews of user accounts and privileges to maintain security standards.
- Coordinated tasks with business and technology units to keep deliveries and milestones on schedule.
- Communicated well with project teams, internal clients and external parties.
Customer Service Supervisor
Verizon
San Francisco, CA
03.2020 - 02.2022
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Technical Support Engineer
Engineered Abrasives
Reston, VA
06.2015 - 03.2020
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Correctional Officer
BroadRiver Correctional
Columbia, SC
03.2013 - 07.2015
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Education
GED -
Bamberg Job Corps Center
Bamberg, SC05-2006
Skills
- Tech Support
- Customer Relationship Management
- Inventory Coordination
- Maintenance And Repair
- Mechanical Engineering Knowledge
- Manufacturing Process Controls
- Process Engineering
- Call Monitoring
- Technical Support
- Positive And Professional
- Data Entry
- Counseling Techniques
Certifications
- EPA universal
- CdL A
Timeline
Technical Manager
Peterson's
01.2022 - 03.2024
Customer Service Supervisor
Verizon
03.2020 - 02.2022
Technical Support Engineer
Engineered Abrasives
06.2015 - 03.2020
Correctional Officer
BroadRiver Correctional
03.2013 - 07.2015
GED -
Bamberg Job Corps Center