Tameka Jones
Cincinnati, OH
Overview
15
15
years of professional experience
Work History
Medical Massage Therapist
Cincinnati School Of Medical Massage
06.2023 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Scheduling Argent
Cincinnati Children's
11.2021 - Current
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Preschool Teacher
Youthland Academy
06.2009 - 04.2024
- Assisted and supervised [Number] children through entire school day.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Call Center Representative
The Christ Hospital
04.2015 - 11.2021
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Fifth Third Bank
09.2019 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
LMT - Medical Massage
Cincinnati School of Medical Massage
Cincinnati, OH08.2024
High School Diploma -
Western Hills Design Technology
Cincinnati, OH05.2006
Skills
- Research experience
- Project Management
- Search Engine Optimization
- Contract Negotiation
Timeline
Medical Massage Therapist
Cincinnati School Of Medical Massage
06.2023 - Current
Scheduling Argent
Cincinnati Children's
11.2021 - Current
Customer Service Representative
Fifth Third Bank
09.2019 - 03.2020
Call Center Representative
The Christ Hospital
04.2015 - 11.2021
Preschool Teacher
Youthland Academy
06.2009 - 04.2024
LMT - Medical Massage
Cincinnati School of Medical Massage
High School Diploma -
Western Hills Design Technology
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