Tameka King
Shreveport,LA
Summary
To become a part of a company that is motivated as well as motivating its employees to reach for excellence. A company that is thriving and excited about its future and main goal is to remain ahead of its competition. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Alorica / Verizon Wireless
03.2022 - Current
- Billing and Technical Support Tier II
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Loan officer
Express Check Advance
10.2018 - 03.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Customer Service Representative Agent
Teleperformance
03.2015 - 06.2019
- AT&T wireless billing
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Responded to customer requests for products, services, and company information.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
Licensed manicurist
Magic Nails
10.2008 - 03.2015
- All nail care services
- Increased salon revenue by upselling additional nail care products and treatments.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Educated clients on proper nail care techniques to promote healthy nails between appointments.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Offered specialized services such as hot stone massages during pedicures which resulted in higher average ticket prices per appointment.
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Kept tidy and organized area to comply with cleanliness standards.
- Demonstrated dynamic customer service by responding to customer inquiries.
Education
Guy’s Academy Of Cosmetology
Shreveport, LA10.2001
Diploma -
Mansfield High School
Mansfield, LA05.1993
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- First Call resolution
- Following scripts
- Sales and Upselling
Timeline
Customer Care Representative
Alorica / Verizon Wireless
03.2022 - Current
Loan officer
Express Check Advance
10.2018 - 03.2022
Customer Service Representative Agent
Teleperformance
03.2015 - 06.2019
Licensed manicurist
Magic Nails
10.2008 - 03.2015
Guy’s Academy Of Cosmetology
Diploma -
Mansfield High School
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