Tameka Miller
Bridgeport,CT
Summary
Dedicated and focused, able to prioritize, and follow through to achieve project goals. Independent self-motivated professional. Excellent with research, and writing skills. Able to grow positive relationships with clients and colleagues, at all organizational levels.
Overview
25
25
years of professional experience
Work History
Human Services Worker
Delta T Corp. (Temp Agency)
Hartford, CT
11.2023 - Current
- Assisted clients with the development of short-term goals and long-term objectives.
- Initiated referrals to community resources for additional support services.
- Coordinated activities between multiple agencies involved in providing care for a given client.
- Ensured proper maintenance of facilities including common areas like lounges or kitchens.
- Planned and cooked meals according to the nutritional needs of each client.
- Built strong and trusting rapport with clients and loved ones.
Bakery Associate
Whole Food Market
Westport, CT
03.2023 - 12.2023
- Prepared dough and cake batter for baking according to recipes.
- Managed inventory of ingredients, supplies, and finished products.
- Monitored product temperatures during baking process.
- Operated ovens, mixers, sheeters, cutters, and other bakery equipment.
- Assisted in packaging and boxing of baked goods.
- Determined the quantity of items to bake based on customer demand.
- Ensured compliance with health regulations related to food handling and storage.
- Maintained cleanliness of work areas throughout shift.
- Trained new employees in proper bakery procedures and techniques.
- Followed all safety protocols when operating kitchen machinery.
- Stocked shelves with freshly-baked items as needed throughout day.
- Kept records of production batches and output amounts produced daily.
- Inspected quality of raw materials before use to ensure freshness.
- Weighed ingredients accurately according to recipe instructions.
- Checked expiration dates on ingredients prior to usage in production process.
- Performed routine maintenance tasks on bakery equipment such as cleaning, lubricating parts.
- Provided excellent customer service by answering questions about products or taking orders from customers.
- Responded quickly to any issues that arose during baking process.
- Organized workstations for efficient workflow between bakers.
- Rotated stock regularly so that older items were sold first.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Customer Service
Aerotek (Temp Agency)
09.2022 - 05.2023
- Identify and assess customers’ needs to achieve satisfaction
- Managed large amounts of incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Communications Associate
Yale New Haven Health
Milford, CT
03.2016 - 08.2022
- Created documents using Microsoft suite
- Input patient information using smart console software
- Operate hospital PA systems for paging, making announcements etc
- Operate switchboard with high volume of calls in a Professional and efficient manner
- Communicate by making announcements and calls during an emergency situation
- Operate and direct emergency elevator use when Necessary
- Direct callers to appropriate departments or offices
- Input patient information using smart console software.
Guest services agent
Hilton Hotels Worldwide
Milford, CT
05.2015 - 02.2016
- Answering incoming calls and assisting with reservations, confirmation
- Sell, Process, enter and confirm using selling techniques
- Greet guests warmly and perform registration procedures
- Verify payment for stay using credit verification
- Provided, accurate accounting of the cash bank assigned to each guest agent.
Customer Service Rep/ Accounts Payable
Santa Fuel
Bridgeport, CT
09.2014 - 04.2015
- Handled a heavy volume of incoming and outgoing calls daily
- Accepted and verified payments via check or credit card
- Provided: excellent communication and resolution for customer’s satisfaction
- Increased sales by 25%, using knowledge of product and services.
Customer Service Rep/ Clerical
Eastern Accounts
Danbury, CT
10.2013 - 08.2014
- Increased sales by 30% within the first 3 months, using 3 different inbound software programs
- Properly direct inbound calls in phone queues to improve call flow
- Worked with upper management to ensure appropriate changes were made for customer satisfaction
- Demonstrated mastery of customer service call script within specific time frames
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Human Services Assistant
United Cerebral Palsy
New York, NY
12.2010 - 09.2013
- Responsible for planning and implementing rehabilitative programs
- Instruct consumers in daily living skills, socialization, and recreation activities
- Provide daily Progress notes for each consumer
- Administer medication, and test vital signs daily for assigned consumers
- Provided transportation for consumers, to and from appointments and trips using company van.
Customer service
Child Support (CALL CENTER)
Colonie, NY
05.2007 - 12.2009
- Handled a high volume of inbound calls within a dynamic call center environment
- Deliver world class customer service and build customer satisfaction and loyalty
- Complete ongoing training to stay abreast of product, service and policy changes
- Strike a positive and cooperative tone with both customers and coworkers
- Demonstrate best judgment in the disbursement of adjustments and credits
- Managed multiple priorities and maintained effective results in a quota driven workplace
- Assist staff with complex and general duties
- Entered all billing data using Quick books software.
Office administrator
TempForce (Temp agency)
Brooklyn, NY
11.1999 - 05.2007
- Collect, count, and disburse money, do basic bookkeeping and complete banking transactions
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
- Answer telephones, direct calls, scheduling, and take messages
- Created highly organized filing systems, including quick thorough index and filing resulting in easy access to critical information and functioning
- Coordinated and set-up high level conference calls, board and management meetings
- Special events and travel arrangements for top executives.
Education
Diploma - International Baking And Pastries
Lincoln Tech Institute
Shelton, CT10-2024
Micro Power Career Institute -
11.2010
A+ Computer Courses -
State University Of New York
01.2000
High school Diploma -
State of Connecticut Adult Education
Certified Clinical Medical Assistant (NHA) -
Certified AMAP (distribution of medication) -
Certified CPR and FIRST AIDE -
Skills
- Able to grow positive relationships with clients and colleagues
- Customer service
- Communication
- Problem-solving
- Time management
- Microsoft Suite
- Cash handling and accounting
- Inbound software programs
- Customer loyalty building
- Instructing daily living skills
- Filing and organization
- Scheduling and message-taking
- Event planning and travel arrangements
- Food Allergen Awareness
- Dough handling
- Ingredient Knowledge
- Temperature Monitoring
- Order Fulfillment
- Waste Reduction
- Sanitation Procedures
- Packaging expertise
- Upselling strategies
- Social Media Promotion
- Visual Merchandising
- Quality Control
- Stock replenishment
- Stock Rotation
- Menu Planning
- Baking techniques
- Food Safety
- Marketing support
- Portion Control
- Relationship Building
- Telephone Etiquette
- Bakery display management
- Food Preparation
- Punctual and Reliable
- Team Collaboration
- Shrink Reduction
- Phone Etiquette
- Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
- Bakery maintenance
- Allergen awareness
- Recipe Following
Timeline
Human Services Worker
Delta T Corp. (Temp Agency)
11.2023 - Current
Bakery Associate
Whole Food Market
03.2023 - 12.2023
Customer Service
Aerotek (Temp Agency)
09.2022 - 05.2023
Communications Associate
Yale New Haven Health
03.2016 - 08.2022
Guest services agent
Hilton Hotels Worldwide
05.2015 - 02.2016
Customer Service Rep/ Accounts Payable
Santa Fuel
09.2014 - 04.2015
Customer Service Rep/ Clerical
Eastern Accounts
10.2013 - 08.2014
Human Services Assistant
United Cerebral Palsy
12.2010 - 09.2013
Customer service
Child Support (CALL CENTER)
05.2007 - 12.2009
Office administrator
TempForce (Temp agency)
11.1999 - 05.2007
Diploma - International Baking And Pastries
Lincoln Tech Institute
Micro Power Career Institute -
A+ Computer Courses -
State University Of New York
High school Diploma -
State of Connecticut Adult Education
Certified Clinical Medical Assistant (NHA) -
Certified AMAP (distribution of medication) -
Certified CPR and FIRST AIDE -
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