Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Muhammad

Colorado Springs,CO

Summary

Proven achiever with extensive experience at FedEx Ground, adept in warehouse safety and team collaboration. Excelled in enhancing package handling efficiency and fostering positive workplace dynamics. Demonstrated capability in improving operational procedures and crisis management, ensuring high productivity and performance metrics. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Package Handler

FedEx Gound
06.2024 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Supported team morale by fostering positive communication and collaboration among coworkers.

Returns Department

Amazon JHW1
06.2024 - Current
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Collaborated with quality control teams to identify product defects and address root causes.
  • Maintained detailed records of all returned items, ensuring accurate inventory management and reporting capabilities.
  • Addressed escalated customer complaints related to returns, demonstrating exceptional problem-solving skills and empathy in difficult situations.
  • Unloaded, inspected, and stored damaged and returned products.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Senior Operations Administrator

FedEx Ground
12.2022 - 01.2024
  • Resolved payroll discrepancies by collecting and analyzing information.
  • Enhanced team productivity with regular training sessions and performance evaluations.
  • Overhauled outdated policies and procedures, ensuring compliance with industry standards and regulation.
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
  • Improved communication between departments by establishing clear lines of responsibility and accountability in operational tasks.
  • Managed high-stakes crisis situations effectively, minimizing potential risks to the organization''s reputation or financial stability.
  • Participated in conferences representing organization to funding agencies, general public and national organizations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Package Handler

FedEx Ground
07.2022 - 11.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Administrative Assistant

HomeWell Care Services
10.2018 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Payroll and Human Resources Assistant

The Hospice of East Texas
10.2014 - 08.2018
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
  • Updated and maintained employee attendance records.

Certified Nursing Assistant

The Hospice Of East Texas
09.2003 - 10.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.

Education

No Degree - General Studies

Stephen F. Austin State University
Nacogdoches, TX

Certified Nurse Aide Certification -

Tyler Junior College
Tyler, TX

High School Diploma -

John Tyler High School
Tyler, TX
05.1999

Skills

  • Heavy Lifting
  • Warehouse Safety
  • Loading and unloading
  • Sorting Packages
  • Label Reading
  • Team Collaboration
  • Accounting Records
  • Customer Experience
  • Professional Relationships
  • Recordkeeping Accuracy
  • Microsoft Office
  • Organizational Systems
  • Adaptable and Flexible
  • Account Invoicing
  • Efficient Service
  • Database Maintenance
  • ADP
  • Microsoft Word
  • Outlook
  • Excel
  • Microsoft Edge

Timeline

Package Handler

FedEx Gound
06.2024 - Current

Returns Department

Amazon JHW1
06.2024 - Current

Senior Operations Administrator

FedEx Ground
12.2022 - 01.2024

Package Handler

FedEx Ground
07.2022 - 11.2022

Administrative Assistant

HomeWell Care Services
10.2018 - 03.2020

Payroll and Human Resources Assistant

The Hospice of East Texas
10.2014 - 08.2018

Certified Nursing Assistant

The Hospice Of East Texas
09.2003 - 10.2014

No Degree - General Studies

Stephen F. Austin State University

Certified Nurse Aide Certification -

Tyler Junior College

High School Diploma -

John Tyler High School

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