Tameka Nelson
Crawfordville
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated office assisant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected credit card payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Microsoft Word spreadsheets and ran reports or generated graphs using data.
Cashier Manager
Rockys Convenient Store
07.2020 - 07.2020
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Certified Nursing Assistant
St James Nursing Home And Reha
01.2015 - 07.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL05.2005
Skills
- Business Administration
- Social Perceptiveness
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Conflict Management
- Team Collaboration
- Process Payments
- Time Management
- Expense Reporting
- Word Processing
- Packaging and Mail Receiving
- Office Management
- Meeting Scheduling
- Accounting Techniques
- Travel Coordination
- Meeting Arrangements
- Sorting and Labeling
- Hospitality Service
- Mail Handling
- Customer Service
- Staff Management
- Greet Guests
- Complex Problem-Solving
- Sensitive Information Handling
- Active Listening
- Telephone Etiquette
- Guest Registration
- Email Software
- Scheduling Management
- Microsoft Dynamics
- Microsoft Excel
- Performance Improvement
- Administrative Skills
- Meeting Minutes
- Issue Handling
- Listening Skills
- Microsoft Office
- Call Forwarding
- Critical Thinking
- Setting Reservations
- Reading Comprehension
- Microsoft Outlook
- Microsoft Windows
- Medical Condition Coding Software
- Researching Skills
- Effective Planning
- IBM Notes
- Email Decorum
- Confirming Transactions
- Scheduling Appointments
- Front Desk Operations
- Spreadsheet Tracking
- Correspondence Typing
- Call Answering and Routing
- File Documents
- Maintaining Guest Records
- Data Confirmation
- Electronic Calendar Management Software
- Greeting and Seating Clients
- Accounting and Billing Software
- Telephone Reservations
- Scheduling
- Bookkeeping
- Patient Referral
- Filing
- Keenness
- Coordination
- Writing
- Speaking
Timeline
Front Desk Receptionist
Best Western Hotel
09.2021 - Current
Cashier Manager
Rockys Convenient Store
07.2020 - 07.2020
Certified Nursing Assistant
St James Nursing Home And Reha
01.2015 - 07.2020
High School Diploma -
Wakulla High School
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