Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tameka Patterson-Fisher

Stamford,USA

Summary

Experienced professional with over 20 years of expertise in Affiliate Operations and Transmission. Highly motivated team player with strong analytical skills and a passion for continuous learning and development. Recognized for assuming leadership roles based on personality and belief in making a positive impact. Possesses all the qualities of a great leader and is well-equipped to operate at a managerial level on a daily basis.

Overview

22
22
years of professional experience

Work History

TOC Operator

Encompass Digital
02.2023 - Current
  • First point of contact between client and affiliates when dealing with issues belonging to transmission to help resolve the issue in a timely manner
  • Route SDI, HD-SDI, and ASI signals within the Encompass facilities as well as to various clients
  • Work with the ScheduALL program to coordinate all daily services between all the Encompass Digital Media facilities
  • Work with Encompass Schedulers for the allocation of all resources and be a guide to answer and troubleshoot items for various occasional bookings
  • Handle Conditional Access responsibilities including authorizations and de-authorizations of IRD's for various clients on Arris and Cisco platforms; create program definitions, blackouts for Arris and Synamedia compression platforms
  • Maintain and updating databases for all EDM clients
  • Monitor all full time services for signal quality as well as restoring the services when there's an outage
  • Coordinate Disaster Recovery scenarios for various DR Clients
  • Also coordinate scenarios between EDM NA Teleport facilities

Front Desk Receptionist

Woodway Country and Beach Club
11.2017 - Current
  • Answering and transferring calls to appropriate department using a multi-line telephone
  • Greeting and helping members with anything that they need
  • Taking dining room reservations and inputting them in Northstar database
  • Creating floor plans and reservation cards for dining
  • Spearhead and track all major events attendees, ie, (taking members information for event and keeping track of head count in excel database, creating seating chart and and name cards for the table, making buffet signs, checking in members)
  • Assisting membership with Board of Governor's events or new membership event
  • Taking members 'To Go' orders and entering them into Northstar POS for the Sous-chef
  • Miscellaneous projects

Specialist, Affiliate and Digital Transmission

NBCUniversal
01.2007 - 01.2023
  • Manage Multichannel Video Programming Distributor (MVPD) account responsibilities
  • Responsible for new NBCU service launches and matching in ALF and Medea database
  • Responsible for quarterly testing of ALF and Medea system upgrades and implementation with Content Developers
  • Responsible for managing and resolving Closed Caption issues from viewers/affiliates across all NBCU platform and local stations
  • Recognized for effectively and consistently exceeding customer satisfaction on resolving their Closed Caption issues
  • Update and maintain a log of all Closed Caption complaints and resolutions; send a monthly report to Regulatory Affair VP
  • Provide authorization, troubleshooting and technical support for all Cisco model and Harmonic receivers
  • Provide support for all NBCU Skypath Local Stations on Cband and KU
  • Data input and maintenance in headend and authorization database daily
  • Manage all signal databases (PowerVu and HITS Database)
  • Weekly/Quarterly audits/reconciliation of authorization and deactivation of receivers in various databases
  • Supervised, train and support temporary coordinators
  • Liaise with the technical team to assist in developing technological and operational improvements
  • Keep up-to-date of all SOPs across NBCU platform
  • Ensure affiliate headend compliance with blackout markets, specifically network distribution areas and equipment compatibility
  • Program all Regional Sport Network (RSN) Blackouts for TVE HULU and FUBO TV for California, Bay Area, Washington, Philly/Philly TCN, SNY and Boston zones
  • Program, manage and host bi-weekly RSN meeting for Washington, Washington Plus and Philly blackout games
  • Responsible for creating and implementing the Caribbean and Golf Canada blackout notices
  • Implementing conditional access blackout in Live Event Controller (LEC) for Caribbean Bravo HD, E! HD, CNBC, and GOLF HD Network
  • Manage several projects under NBCU umbrella - Zixi to SRT transition for Regional Sports Network platform; Golf SD satellite migration transition from G17/7 to G18/19; Telemundo Transponder /IRD upgrade;5G G14/4 to G18/19 Satellite Transition, G18/19 to SES11/16 Satellite transition

Assistant, Affiliate Sales Administration

A&E Television Networks
01.2003 - 01.2007
  • Manager
  • Coordinate network encryption services for all, networks
  • Provide customer support to field technicians and cable systems
  • Respond to emergency requests to restore service to cable systems
  • Supervised, train and support AETN Scrambling Coordinators
  • Launch and track all new AETN affiliates in the US and Canada
  • Coordinate with support teams to ensure subscriber goals are achieved
  • Maintaining, tracking service compliance reports such as: Variance report, Cross channel spots report and Forecast report
  • Reconcile all signal databases (PowerVu, HITS, and Cancom)
  • Performing special projects as directed by managers
  • Ensure compliance with Network encryption standards

Education

Associate - Business Administration

Katherine Gibbs College
Norwalk, Bridgeport, CT

CNA Program - undefined

Skills

  • Excel, PowerPoint, MS Word, MS Outlook
  • Cisco PowerVu Platform (PNC)
  • Multi-tasking, Excellent verbal and written skills
  • Analytical thinking
  • Research
  • Multicasting
  • MediaKind IRD's
  • Novelstar IRD's
  • Medea Database
  • Technical communication
  • Troubleshoot service issues
  • Problem-solving
  • Cisco IRD's D9850, D9854, D9858, D9859, D9800
  • Adtec Encoders
  • Harmonics

Awards

NBCUniversal GEM (Going The Extra Mile) Award

Timeline

TOC Operator

Encompass Digital
02.2023 - Current

Front Desk Receptionist

Woodway Country and Beach Club
11.2017 - Current

Specialist, Affiliate and Digital Transmission

NBCUniversal
01.2007 - 01.2023

Assistant, Affiliate Sales Administration

A&E Television Networks
01.2003 - 01.2007

Associate - Business Administration

Katherine Gibbs College

CNA Program - undefined

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Tameka Patterson-Fisher