Summary
Overview
Work History
Education
Skills
Timeline
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Tameka Payton

Murfreesboro,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in accurate data management, record-keeping, and resolving discrepancies. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Remote Engagement Specialist

CareBridge
Nashville, TN
07.2022 - 03.2024
  • Conducted telephonic outreach to schedule initial appointments, ensuring clear communication with members, caregivers, and family members
  • Implemented engagement strategies to promote understanding and participation in a 24/7 care program, addressing and resolving member concerns
  • Collaborated with clinical teams, including social workers and pharmacists, to facilitate tailored and timely care for participants
  • Maintained accurate records of interactions and medical documentation, adhering strictly to scheduled work hours and achieving team objectives.

Accounts Receivable Specialist

AMSURG
Nashville, TN
01.2020 - 06.2022
  • Maintained accurate patient and insurance data to facilitate the completion of claims, contributing to efficient accounts receivable management
  • Resolved insurance denials through detailed EOB reviews and effective coordination with insurance reps, achieving timely account reconciliations
  • Improved revenue cycle efficiency by managing aged receivables and instituting patient payment plans, meeting quality and productivity standards.

Administrative Assistant/Customer Service Representative/Insurance Verification

NEW HOPE
Franklin, TN
07.2012 - 12.2020
  • Processed financial transactions, maintained vendor relations, and ensured timely payments, preventing incurring late fees or penalties
  • Handled accounts receivable responsibilities, managed invoicing and payment postings, and performed account reconciliations for accurate financial reporting
  • Delivered high-quality customer service by effectively addressing inquiries and resolving complaints, contributing to improved client satisfaction and service standards
  • Conducted thorough insurance verifications in compliance with industry standards, ensuring clear communication and issue resolution between departments.

Medical Records, Optical Scanning

HCA Healthcare Inc.
Nashville, TN
06.2007 - 06.2012
  • Scanned paper medical records into the electronic health record system.
  • Adhered to HIPAA regulations when handling confidential information.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified data entry of patient information into the computerized database.
  • Reviewed scanned images for accuracy and completeness.
  • Deliver documents to appropriate departments or employees, as appropriate
  • Prepare file packets for entry into imaging systems by removing staples, paper clips, duplicate forms and forms not needed
  • Scan file packets into optical imaging systems
  • Index batches of data that have been scanned into the imaging systems

Education

General Education Diploma -

TENNESSEE STATE UNIVERSITY
Nashville, TN
10-2010

Skills

  • Work Well Without Supervision
  • Ability to Prioritize and Remain Focused on the Essence of an Issue
  • Excellent With Customer Support Services
  • Skilled at Learning New Concepts Quickly While Working Well Under Pressure
  • Great Knowledge and Ability to Use Relevant Computer Software
  • Vast Exposure to the Commonly Arising Troubles at Cash Counters and the Ability to Find Innovative Remedies for Situations
  • Extraordinary Fluency in Communication and Enormous Customer Convincing Abilities
  • Excellent Work Ethic and Team Skills
  • Self-Motivated
  • Multitasking Abilities
  • Organization and Time Management
  • Attention to Detail
  • Organizational Skills
  • Communication Skills
  • Typing Speed and Accuracy
  • Multitasking Ability
  • Critical Thinking
  • Proficiency in Microsoft Office Suite
  • Data Analysis
  • Database Management
  • Proficiency in Microsoft Office (Word
  • Excel
  • Confidentiality Handling
  • Outlook)

Timeline

Remote Engagement Specialist

CareBridge
07.2022 - 03.2024

Accounts Receivable Specialist

AMSURG
01.2020 - 06.2022

Administrative Assistant/Customer Service Representative/Insurance Verification

NEW HOPE
07.2012 - 12.2020

Medical Records, Optical Scanning

HCA Healthcare Inc.
06.2007 - 06.2012

General Education Diploma -

TENNESSEE STATE UNIVERSITY

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