Overview
Work History
Education
Skills
Timeline
Generic

Tameka Polk

Katy,TX

Overview

30
30
years of professional experience

Work History

Cash Application Specialist

DISA Global Solutions
Houston, TX
11.2023 - Current
  • Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
  • Processed credit card payments utilizing the appropriate payment processor.
  • Researched discrepancies between customers' payments and invoices.
  • Reconciled customer accounts by confirming outstanding balances due.
  • Provided excellent customer service to internal and external customers regarding payment inquiries.
  • Assisted with month end closing activities related to cash application.
  • Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
  • Analyzed aged trial balances to identify unapplied credits and payments that require further investigation or research.
  • Ensured accuracy of payments received by researching remittance information from customers' documents.
  • Identified ways to improve processes for more efficient workflow in Cash Application Department.
  • Responded promptly to customer inquiries via phone or email regarding their account status.
  • Prepared weekly reports summarizing total amount of funds collected from customers.
  • Participated in special projects as needed within the department.
  • Developed strong relationships with internal departments such as Sales, Accounting, Credit and Collections teams.
  • Updated Cash Application procedures manual as required.

Accounting Coordinator/Team Lead-Canada

Waste Management Inc.
Houston, TX
02.2001 - 06.2023
  • Processed daily report in Oracle for open research tickets and created new tickets for team distribution.
  • Reviewed and reconciled customer payments, credit memos, and other payments to ensure accuracy of accounts.
  • Processed accounts receivable, journal entries, and bank deposits.
  • Prepared and researched account reconciliations.
  • Prepared and worked month-end closing.
  • Researched discrepancies with customer payments, bank statements, and on accounts.
  • Provided advice and assistance to department staff regarding accounting policies and procedures.
  • Contacted customers via email and phone to determine how payments should be applied.
  • Followed all corporate procedures and policies by accurately documenting cash applications/accounts receivables processes.
  • Oversaw and monitored work of 9-15 department employees.
  • Investigated and resolved billing issues.
  • Made corrections to misapplied payments of credits and debits.
  • Direct contact for JPMC bank issues.
  • Created and researched new JPMC profiles for employees to have access to bank files.
  • Assisted with data entry of general journal entries.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Researched and implemented best practices to improve audit results.
  • Presented audit results to management team.
  • Delivered superior level of customer service to all internal and external customers.
  • Researched unapplied cash items on a regular basis to ensure timely resolution of open items.

Cash Applications Team Lead-US

Waste Management Inc.
Houston, TX
02.2001 - 07.2006
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Created detailed reports on team activities as requested by management.
  • Motivated staff through positive reinforcement techniques.
  • Delegated tasks appropriately according to individual skill sets.
  • Delegated daily tasks to team members to optimize group productivity.
  • Performed US Research and Manual Batch Processing while working directly with WM internal and external customers.

Accounts Payable/Receivable Clerk

KPRC-TV/Channel 2
Houston, TX
06.1994 - 12.2000
  • Responsible for entering customer payments into the accounting software system.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received.

Education

Speech Communications

Texas State University
San Marcos, TX

Speech Communications

University of Houston
Houston, TX

Skills

  • Verbal and Written Communication
  • Cash Applications, Accounts Receivable (US and Canada)
  • Account Reconciliations
  • Multi-Team Leadership and Training
  • Performance Coaching and Training
  • Team Development and Leadership
  • SOX Controls and Compliance
  • Proficient in Microsoft Excel, Word, Access, PowerPoint, AS400 (an IBM system), Remedy (a BMC system), ServiceNow, Oracle, People Soft, Outlook, Teams, Great Plains, Disaworks, Disa360, KeyBank, Billtrust, Citrix Workspace
  • Escheatment
  • Acquisition/Divestiture
  • Corporate Training

Timeline

Cash Application Specialist

DISA Global Solutions
11.2023 - Current

Accounting Coordinator/Team Lead-Canada

Waste Management Inc.
02.2001 - 06.2023

Cash Applications Team Lead-US

Waste Management Inc.
02.2001 - 07.2006

Accounts Payable/Receivable Clerk

KPRC-TV/Channel 2
06.1994 - 12.2000

Speech Communications

Texas State University

Speech Communications

University of Houston
Tameka Polk