Tameka Rainey
Cedar Hill,TX
Summary
Highly motivated and detail-oriented professional with a strong enthusiasm for uncovering valuable insights and implementing effective business strategies. Skilled in data analysis and problem-solving, utilizing these abilities to inform key decision-making processes. Dedicated to delivering impactful solutions that optimize operational efficiency and drive organizational growth.
Overview
14
14
years of professional experience
Work History
Business Analysis Associate I
JPMorgan Chase Bank
09.2016 - Current
- Responsible for directing all activities necessary to resolve escalated customer issues in writing
- Resolved issues through active listening and open-ended questioning, escalating major problems to responsible contacts or Lines of business
- Ensuring that all inquiries that are received from internal partners and or customers all issues are addressed in final response letter/email
- Supports all written complaints received that can include Mortgage Loans, Appeals, Home Equity Loans, and Lines of Credits and varies other written issues for EMS Group
- Effectively communicate and manage Chase policies, team goals, and strategic direction
- Comprehensive knowledge of Chase policies and procedures
- Assisting with review and actions needed for Action plans for Audit & Compliance
- Preparation for Audit readiness, team support regulatory processes
- Calibrations with LOBs for Quality Results
- Enhanced communication between departments through the implementation of collaborative tools, fostering a cohesive work environment.
- Assist LOB's with special projects, Root Causes, and any questions as needed about varies processes
- Accomplished multiple tasks within established timeframes.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Developed internal requirements which complied with Compliance/Audit standards to minimize regulatory risks and liability across program.
- Championed process improvement initiatives that led to streamlined workflows and increased operational efficiency.
- Collaborated with all line of business and departments for best customer experience.
- Updating procedures for process for quality as needed
- Hired, managed, developed, and train staff
- Coordinated individual duties after careful evaluation of each agent's skill level and knowledge
- Developed highly efficient team through ongoing coaching and professional development opportunities
HL Supervisor III
JPMorgan Chase Bank
11.2012 - 09.2016
- Manage group of 8-10 Quality specialists
- Responsible for performing account reviews and audits to ensure compliance with internal control requirements
- Manage controls reports to make sure in compliance with internal and investor
- Compile and analyze statistical data relative to unit productivity
- Inform staff of any change in policy and procedures, allocate resources
- Train new staff members and conduct performance reviews along with making recommendations regarding corrective actions and dismissals
- Monitor team reports daily
- Working Private Investor Portfolio, making sure that all things are submitted to Investor in timely manner, so that referral will be on timely
- Maintaining/ managing all report with Pre-Referral Exception and FHA Checklist
- Reviewing procedures making sure that processes are in line with procedures
- Performance exceeding expectations Monthly, Exceeds Rating, Quality Standards meet monthly
- Identified issues, analyzed information, and provided solutions to problems
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Loss Mitigations HL Supervisor III
JPMorgan Chase Bank
11.2010 - 11.2012
- Manage group of 8-12 Loss Mitigation specialists
- Responsible for performing account reviews and audits to ensure compliance with internal control requirements
- Manage controls reports to make sure in compliance with internal, investor, and requirements regarding workout negotiations
- Approvals on accounts in foreclosure and loss mitigation if accounts there is sale date that has been set on account
- Compile and analyze statistical data relative to unit productivity
- Monitor live calls and provide feedback to staff, provide coaching and answer questions concerning collection activities
- Inform staff of any change in policy and procedures, allocate resources
- Train new staff members and conduct performance reviews along with making recommendations regarding corrective actions and dismissals
- Assisting management with questions, taking talk offs, and any assists that is needed
- Meet Monthly Quality Assurance standards as defined by business
- Started Short Sale Outreach program
- Performance exceeding expectations monthly
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
High School For Health Profession
Dallas, TX05.1997
Skills
- Decision Making
- Verbal and Written Communication
- Root Cause Analysis
- Regulatory Compliance
- Team Building
- Coaching and Mentoring
- Performance Management
- Team Leadership
- Multitasking and Organization
- Staff Development and Training
- Handling Complaints
- Relationship Building
- Complex Problem Solving
- Quality Assurance, Compliance, Audit Readiness
Accomplishments
- Audit Pass Rating: Played a pivotal role in assisting the team to achieve a Pass rating for the Audit of Escalation Management Services.
- Outstanding Employee Recognition: Exceptional performance in completing manual reviews for Matters Requiring Attention (MRA) earned the designation of Outstanding Employee.
- Collaboration on Quality Control Reviews: This collaboration is essential in ensuring that all written communications meet the organization's standards and regulatory requirements.
Timeline
Business Analysis Associate I
JPMorgan Chase Bank
09.2016 - Current
HL Supervisor III
JPMorgan Chase Bank
11.2012 - 09.2016
Loss Mitigations HL Supervisor III
JPMorgan Chase Bank
11.2010 - 11.2012
High School Diploma -
High School For Health Profession
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