Tameka Robinson
Chattanooga ,TN
Summary
Dynamic professional with expertise in logistics coordination at Carta, enhancing delivery efficiency through dispatch software and strategic decision-making. Proven track record in customer service and problem-solving, consistently achieving performance metrics. Adept at fostering teamwork and maintaining strong client relationships, contributing to operational success and continuous improvement.
Overview
20
20
years of professional experience
Work History
Dispatcher
Carta
11.2021 - 11.2024
- Coordinated logistics and scheduling to optimize fleet operations and improve delivery efficiency.
- Monitored real-time communication between drivers and clients to ensure timely service delivery.
- Managed dispatch software for tracking shipments, reducing delays, and enhancing route planning.
- Implemented best practices in workflow management to streamline operations and minimize errors.
- Trained new team members on dispatcher protocols and use of technology systems for improved performance.
- Collaborated with cross-functional teams to address operational issues and drive continuous improvement initiatives.
- Analyzed dispatch metrics to identify trends, enhancing decision-making processes for resource allocation.
- Developed efficient communication strategies to maintain strong relationships with clients and service providers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Manager
Heavenly Flavored Wings
07.2004 - 11.2021
- Oversaw daily operations to ensure optimal customer service and product quality.
- Developed training programs for staff to enhance team performance and efficiency.
- Implemented inventory management systems to streamline supply chain processes.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Direct Support Professional
Open Arms Care Corporation
10.2018 - 11.2019
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
Direct Support Professional
Prolex Medical Services
10.2014 - 11.2017
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Direct Support Professional
Orange Grove Center
10.2012 - 11.2014
- Assisted individuals with daily living activities to promote independence and well-being.
- Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
- Monitored client behavior and provided support during challenging situations to ensure safety.
- Facilitated recreational activities to enhance social skills and community integration for clients.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory standards.
- Trained new staff on best practices for client care and effective communication strategies.
- Collaborated with families to address concerns and enhance the quality of care provided to clients.
- Advocated for clients' needs within the organization, fostering a supportive and inclusive environment.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Packer
Amazon
10.2008 - 11.2009
- Operated packaging machinery to ensure efficient and accurate packing of products.
- Inspected incoming materials for quality compliance and accuracy before processing.
- Collaborated with team members to maintain a clean and organized workspace.
- Followed safety protocols to minimize risks and enhance workplace safety standards.
- Packaged products according to specifications, ensuring proper labeling and documentation.
Education
High School Diploma -
Brainerd High
Chattanooga, TNSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
Timeline
Dispatcher
Carta
11.2021 - 11.2024
Direct Support Professional
Open Arms Care Corporation
10.2018 - 11.2019
Direct Support Professional
Prolex Medical Services
10.2014 - 11.2017
Direct Support Professional
Orange Grove Center
10.2012 - 11.2014
Packer
Amazon
10.2008 - 11.2009
Manager
Heavenly Flavored Wings
07.2004 - 11.2021
High School Diploma -
Brainerd High