Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Rosemond

Fort Worth

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

United Healthcare
06.2016 - 05.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Learned company products and services to enhance customer interactions and support.
  • Maintained detailed records of customer interactions to improve service quality.
  • Collaborated with team members to ensure timely responses to customer requests.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed high-volume calls while ensuring adherence to company policies and procedures.
  • Conducted quality assurance reviews to maintain service standards and improve performance metrics.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Analyzed medical claims for accuracy and compliance with insurance policies and regulations.
  • Collaborated with healthcare providers to resolve discrepancies and ensure timely claim processing.
  • Reduced fraudulent claims by conducting thorough investigations and collaborating with the fraud detection team.
  • Served as an expert resource for colleagues on medical coding systems such as ICD-10, CPT, and HCPCS Level II coding conventions.
  • Monitored and updated claims status in claims processing system.
  • Verified patient insurance coverage and benefits for medical claims.

Material Handler/quality Control Anaylist

Amazon
01.2015 - 06.2016
  • Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
  • Implemented safety protocols, ensuring compliance with occupational health standards for all warehouse operations.
  • Collaborated with team members to optimize workflow and reduce processing times for incoming shipments.
  • Managed technology assets procurement, shipping and inventory.
  • Optimized inventory management by conducting regular audits and implementing lean inventory practices.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Conducted regular inventory audits to ensure accurate product counts, reducing discrepancies between physical inventory and system records.

Education

High School Diploma -

Eastern Hills High School
Fort Worth, TX
05-1995

Skills

  • Customer support
  • Effective listening
  • Analytical reasoning
  • Precise data entry
  • Client engagement
  • Customer service experience
  • Issue resolution
  • Proficient in POS systems
  • Proficient in CRM software
  • Quality assurance
  • Administrative assistance
  • Effective organization skills
  • Effective verbal communication
  • Composed in high-pressure situations
  • Adaptable to change
  • Reliable and accountable

Timeline

Customer Service Representative

United Healthcare
06.2016 - 05.2025

Material Handler/quality Control Anaylist

Amazon
01.2015 - 06.2016

High School Diploma -

Eastern Hills High School

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