TAMEKA RUFUS
Bakersfield,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Forensics Mental Health Worker
Bakersfield Behavioral Healthcare Hospital
10.2023 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings
- Documented client progress in confidential files
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety
- Contributed to the development of a safe and therapeutic milieu by enforcing policies and procedures in accordance with regulatory guidelines.
Medical Assistant/Receptionist
Babyland Cinemas
03.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Representative
Walmart Stores
11.2019 - 10.2023
- Promptly unloading trucks
- Assisting fellow associates as needed throughout the store
- Sorting and stocking products on shelves and in the backroom
- Engaging with vendors and drivers with a positive attitude
- Maintaining a clean, neat, and member-ready area
- Providing excellent customer service while having knowledge of itemized list of products and service provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
Family Dollar Stores
06.2017 - 07.2019
- Ensured employees complied with established security, sales, and record keeping procedures/practices
- Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
A.S.: Medical Assisting - Medical Assistant
Santa Barbara Business College
Bakersfield, CA08.2013
Skills
- Retail Assistant Management
- Customer Service
- Critical Thinking
- Data Entry
- Basic Life Support
- Vital Signs
- Dressing Changes and WoundCare
- Medical Terminology
- Venipunctures and Injections
- Pharmacology
- Anatomy and Physiology
- EKG
- Using EMR Software
- HIPAA & OSHA Policies andProcedures
- Business Administration
- Type 58 WPM
- Psychology
- Medication Administration
- Transfer and Faxing Prescriptions
- Assisting Physician withprocedures in exam room
- Eligibility / Authorizations clerk
- Patient support
- Conflict de-escalation
- Crisis Intervention
- Progress Monitoring
- Suicide Prevention
- Heartsaver First Aid CPR AED
- Mental health counseling
- Confidential records
- Patient evaluations
- Call center experience
- Computer Proficiency
Certificatesandlicenses
- Medical Assistant, 08/2013
- Basic Life Support Certification, 10/2023
References
- Brittany Reyes, (661)-440-1346, Customer Service Rep, Family Dollar, Co-worker
- Clayton Madden, (661) 333-8416, Bakersfield Police Sargent, Uncle
- Michelle Meza-Cuevas, (661)446-9274, Assistant Manager, Family Dollar, Co-worker
- Tanisha Deans, (661) 558-6963, Medical Assistant, Previous coworker
- Cathleen Gandara, (661) 472-7476, Site Coordinator, Previous Supervisor
- Nancy Castio, (562)697-9915, Kingdom Tax Services, Family Friend
Timeline
Forensics Mental Health Worker
Bakersfield Behavioral Healthcare Hospital
10.2023 - Current
Medical Assistant/Receptionist
Babyland Cinemas
03.2022 - Current
Customer Service Representative
Walmart Stores
11.2019 - 10.2023
Assistant Manager
Family Dollar Stores
06.2017 - 07.2019
A.S.: Medical Assisting - Medical Assistant
Santa Barbara Business College
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