Tameka Senior

Cashier Clerk

Gilchrist Enterprise

03.2011 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Responsible for opening store: setup equipment, verifying labor and inventory, verify accurate cash in drawer.
Provided training to new employees on company procedures and culture.
Assisted in scheduling for both weekdays and weekends assignments.
Attended meetings with Owner and managers communicating solutions for production/staff issues.
Ability to learn new process and procedures
Able to operate office equipment and microsoft programs (word, excel, power point)
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Processed customer service orders promptly to increase customer satisfaction.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Streamlined call center processes for improved efficiency and reduced wait times.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.