Tameka Smith
Quincy,FL
Summary
Detail-oriented professional with extensive experience in administrative support, compliance, auditing, and operational reviews. Proven ability to analyze processes, maintain accurate records, and develop procedures in regulated environments. Adept at compiling, reviewing, and analyzing operational data, and applying organizational policies to ensure compliance and process improvement. Skilled communicator with a track record of fostering collaboration and maintaining effective working relationships.
Overview
22
22
years of professional experience
Work History
Licensing Specialist
Agency For Persons With Disabilities
Tallahassee, Florida
06.2023 - Current
- Conducts monthly monitoring and annual licensing visits to group homes using approved monitoring tools to ensure compliance with Florida Administrative Code 65G-2 and Chapter 393, Florida Statue
- Identifies and reports deficiencies through Notices of Non-Compliance and follows up to ensure corrective actions are completed by providers.
- Leads licensing renewals, verifying water temperatures, home capacity, staff training records, and background screening information.
- Ensures timely completion of initial applications and re-licensing surveys, maintain documentation in iConnect and residential databases.
- Provides technical assistance and training to group home providers, coordinates workshops and facilitates knowledge-sharing initiatives.
- Collaborates with interdisciplinary teams, including monitors, medical case management staff, residential planning coordinators, and behavior analysts.
- Maintains residential files and supports disaster response activities as part of the Comprehensive Emergency Management Plan.
Administrative Support
Vector Security
Tallahassee, FL
01.2022 - 01.2023
- Conducted audits of customer accounts, identified discrepancies and ensured accuracy of data and processes.
- Prepared and maintained detailed documentation of work performed, including but not limited to billing, invoicing, and sales processing records.
- Coordinated the resolution of escalated customer inquiries and complaints, demonstrated effective communication and problem-solving abilities.
- Performed routine internal account reviews and assisted with troubleshooting operational issues related to alarms and monitoring systems.
Lead Histology Technician
Dermatology Associates of Tallahassee
Tallahassee, FL
10.2007 - 08.2021
- Developed and maintained comprehensive policy and procedure manuals to meet regulatory standards (Clinical Laboratory Improvement Amendments, Department of Health, Environmental Protection Agency).
- Conducted regular internal audits and proficiency testing to ensure compliance with regulatory requirements and operational standards.
- Managed licensure applications, inspections, and biannual lab surveys, acting as a liaison with external agencies and internal departments.
- Analyzed and addressed process inefficiencies, collaborating with team members to implement corrective measures.
- Trained and supervised lab personnel, assessing performance and conducting evaluations to ensure operational excellence.
Patient Account Coordinator II – Medicaid Sector
Tallahassee Memorial Hospital
Tallahassee, FL
07.2003 - 08.2007
- Reviewed and corrected denial claims, resubmitting corrected claims and appeals to maximize reimbursements.
- Audited patient accounts for accuracy, identifying underpayments and discrepancies to ensure proper resolution.
- Compiled and analyzed financial data, preparing reports to track progress and recommend improvements.
- Provided detailed documentation of billing processes and developed guidelines to support accurate financial management.
- Participated in special projects as assigned by supervisor related to process improvement initiatives.
- Performed follow-up on unpaid or rejected claims through phone calls or written correspondence with insurance companies.
- Ensured compliance with applicable local, state and federal regulations governing healthcare reimbursement processes.
- Prepared appeals letters when necessary in order to obtain additional reimbursements from insurance companies.
Education
Certification - Histotechnology
Indiana University School of Medicine
Indianapolis, IN12-2012
Associate of Science - Medical Assisting
Keiser College
Tallahassee, FL05-1993
Skills
- Auditing & Compliance Reviews
- Process Improvement & Policy Development
- Performance & Operational Data Analysis
- Regulatory Compliance (CLIA, DOH, FAC 65G-2)
- Document Preparation & Reporting
- Communication & Team Collaboration
References
References available upon request.
Relevant Skills & Knowledge Areas
- Knowledge of auditing standards
- Proficient in Microsoft Office Suite (Word, Excel, SharePoint, Access, PowerPoint) and data query tools
- Knowledge of developmental disabilities services, monitoring, and quality assurance
- Experience analyzing and interpreting policies, laws, and regulations
- Strong organizational and problem-solving abilities
- Effective verbal and written communication skills
Affiliations
- Order of Eastern Stars, Prince Hall Affiliated
- Imperial Court, Daughters of Isis, Prince Hall Affiliated
female family members of Prince Hall Shriners
Timeline
Licensing Specialist
Agency For Persons With Disabilities
06.2023 - Current
Administrative Support
Vector Security
01.2022 - 01.2023
Lead Histology Technician
Dermatology Associates of Tallahassee
10.2007 - 08.2021
Patient Account Coordinator II – Medicaid Sector
Tallahassee Memorial Hospital
07.2003 - 08.2007
Certification - Histotechnology
Indiana University School of Medicine
Associate of Science - Medical Assisting
Keiser College
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