Summary
Overview
Work History
Education
Skills
Timeline
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Tameka Smith-Polk

Baton Rouge,LA

Summary

Proactive Team Lead Merchandiser with extensive experience in customer service and safety management. Expert in creating targeted promotions, streamlining workflows, and resolving customer complaints to boost loyalty and satisfaction. Strong skills in product knowledge, safety protocol implementation, and maintaining professional relationships under high-stress conditions. Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

24
24
years of professional experience

Work History

Team Lead Merchandiser

Clear Choice Retail Service
06.2022 - Current
  • Collaborated with marketing teams to create targeted promotions for specific customer demographics.
  • Streamlined workflow by organizing and delegating tasks among team members.
  • Evaluated team member performance and provided constructive feedback for continuous improvement.
  • Enhanced team productivity by implementing efficient merchandising strategies and processes.

Customer Service Representative

ATT
05.2015 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Safety Attendant

Brown Eagle Group
04.2010 - 09.2017
  • Reduced accident rates by implementing effective safety protocols and procedures.
  • Kept record of entrants to confined space.
  • Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
  • Facilitated open communication channels between workers and management to address potential risks proactively.
  • Monitored permitted space for worker safety and hazards.
  • Ensured compliance with OSHA regulations by maintaining accurate records and documentation.
  • Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.

Customer Service Representative

West Teleservices
03.2000 - 08.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Computer Science

Southern University And A & M College
Baton Rouge, LA

High School Diploma -

Capitol Senior High School
Baton Rouge, LA
05.1994

Skills

  • Brand Awareness
  • Friendly and outgoing
  • Reliable and punctual
  • Active listener

Timeline

Team Lead Merchandiser

Clear Choice Retail Service
06.2022 - Current

Customer Service Representative

ATT
05.2015 - 01.2021

Safety Attendant

Brown Eagle Group
04.2010 - 09.2017

Customer Service Representative

West Teleservices
03.2000 - 08.2009

Computer Science

Southern University And A & M College

High School Diploma -

Capitol Senior High School

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Tameka Smith-Polk