Summary
Overview
Work History
Education
Skills
Timeline
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TAMEKA SPRIGGS

Indianapolis,US

Summary

I'm a hard working goal-oriented individual who believes through hard work and determination anything can be done. I always give 110% in everything I do. I have immaculate communication and computer skills and can't wait to build customer satisfaction within a company by implementing my professional expertise. i am also a very dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals.

Overview

8
8
years of professional experience

Work History

RCS Associate

IU Health Brownsburg Lab
06.2022 - Current
  • Knowledge of patient registration aid
  • Help navigating patients with the right insurance plan for them while utilizing outstanding customer service
  • Register patient information into a database using Microsoft Excel, Powerpoint, Etc.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.

Call center rep

Express employment
09.2021 - 06.2022
  • Answering inbound calls assisiting customers with their accounts helping them navigave through their accounts by registering the demographics needed for registration
  • Having active Listening using proficient communication skills helping customers understand the companies product, Policies, Etc
  • Resolved concerns with products or services to reduce retention and satisfy the customer
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

RCS Associate

IU Health Riley Children Hospital/Eagle highland
05.2018 - 05.2021
  • Knowledge of patient registration aid
  • Register patient information into a database using Microsoft Excel, Powerpoint, Etc.
  • Help navigating patients with the right insurance plan for them while utilizing outstanding customer service
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.

Call Center Rep

Dial America
04.2019 - 01.2020
  • Answering inbound calls assisting customers with their accounts helping them navigate through their accounts by registering the demographics needed for registration
  • Having active Listening using proficient communication skills helping customers understand the companies product, Policies, Etc
  • Resolved concerns with products or services to reduce retention and satisfy the customer
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Patient Service Assistant

Riley Children's Hospital
05.2017 - 05.2018
  • Patient relations transporting patients from one place to another
  • Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
  • Stocking all equipment needed for patients
  • Sanitizing and cleaning patient rooms and nurses area
  • Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
  • Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.

Nutrition service re

Riley Children Hospital
07.2016 - 05.2017
  • Preparing and transporting meals to patient rooms
  • Stocking food supplies and ingredients labeling packaging
  • Following nutrition guidelines to ensure patients receive proper amount of food
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

High School Diploma -

Hall High School
Little Rock, Arkansas
05.2012

Skills

  • Communication skills
  • Problem solving
  • Data entry
  • Multitasker
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Oral communication
  • Work Planning and Prioritization
  • Issue Resolution
  • Data Entry
  • Expert
  • Adaptable to change
  • Customer Service

Timeline

RCS Associate

IU Health Brownsburg Lab
06.2022 - Current

Call center rep

Express employment
09.2021 - 06.2022

Call Center Rep

Dial America
04.2019 - 01.2020

RCS Associate

IU Health Riley Children Hospital/Eagle highland
05.2018 - 05.2021

Patient Service Assistant

Riley Children's Hospital
05.2017 - 05.2018

Nutrition service re

Riley Children Hospital
07.2016 - 05.2017

High School Diploma -

Hall High School

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TAMEKA SPRIGGS