Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Swan

Dayton,OH

Summary

Dynamic Patient Advocate with a proven track record at Sagility Health, excelling in educating patients on their rights and effectively resolving complex issues. Detail-oriented and skilled in resource management, I enhance patient care through collaboration and proactive communication, ensuring access to essential healthcare services and fostering informed decision-making.

Overview

27
27
years of professional experience

Work History

Patient Advocate

Sagility Health
09.2020 - 06.2025
  • Advocated for patient rights, ensuring access to appropriate healthcare resources and services.
  • Collaborated with multidisciplinary teams to coordinate patient care plans and address individual needs.
  • Educated patients on healthcare options, benefits, and available support systems to enhance informed decision-making.
  • Resolved patient concerns by facilitating communication between healthcare providers and patients effectively.

Customer Service Representative

City Furniture
10.2013 - 02.2016
  • Provided feedback on common customer concerns to assist in improving service strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Financial Aid Advisor

Kaplan Early Learning
03.2010 - 09.2013
  • Advised students on financial aid options, ensuring compliance with federal and state regulations.
  • Reviewed and processed financial aid applications, verifying accuracy and completeness of documentation.
  • Developed personalized financial aid plans to meet individual student needs and goals.
  • Collaborated with other departments to streamline financial aid processes and improve student services.

Call Center Scheduler

Kaplan Test
10.2005 - 02.2010


  • Promoted a positive work culture within the call center through fostering open dialogue and encouraging employee input on scheduling practices.
  • Proactively identified potential scheduling conflicts, resolving issues before they impacted service delivery or customer satisfaction levels.
  • Boosted team morale by addressing agent concerns regarding work schedules and providing regular updates on shift assignments.

Customer Service Representative

Precision Response
01.1998 - 08.2005
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Developed familiarity with product offerings, enabling effective recommendations to customers.

Education

Master of Science - Legal Studies

Kaplan University
Davenport, IA
06-2016

Bachelor of Arts - Criminal Justice

Everest College
Pompano Beach, FL
06-2010

Associate of Science - Criminalistics

Everest College
Pompano Beach, FL
06-2005

Diploma

Dillard High School
Fort Lauderdale, FL
06-1995

Skills

  • Educating on patient rights
  • Effective problem resolution
  • Detail-oriented approach
  • Efficient resource management

Timeline

Patient Advocate

Sagility Health
09.2020 - 06.2025

Customer Service Representative

City Furniture
10.2013 - 02.2016

Financial Aid Advisor

Kaplan Early Learning
03.2010 - 09.2013

Call Center Scheduler

Kaplan Test
10.2005 - 02.2010

Customer Service Representative

Precision Response
01.1998 - 08.2005

Master of Science - Legal Studies

Kaplan University

Bachelor of Arts - Criminal Justice

Everest College

Associate of Science - Criminalistics

Everest College

Diploma

Dillard High School

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