Tameka S Washington
Broadview,USA
Summary
Position within results-driven organization seeking ambitious, career-focused individual to leverage acquired skills and education for ongoing growth and advancement.
Overview
21
21
years of professional experience
Work History
Bio Sample Accessioning Specialist
CellCarta
Naperville, IL
02.2024 - Current
- Accession sample information into a Laboratory Information Management System.
- Retrieved and stored samples electronically and at specified temperatures.
- Receive, log, and track inventory utilizing the Laboratory Information Management System.
- Organize and prioritize workload to obtain the best workflow.
- Sorting receptions by priority (Short Tat vs Mid Tat) using the Bio Sample Management dashboard.
- Perform double checks on data entered into the system for complete accuracy before final submission.
- Tracked bio sample shipments from pickup to delivery, notified site and lab of incoming shipments, identified and logged issues, and resolved them with the courier.
- Registered bio sample data upon physical receipt, reviewed registrations, and queried discrepancies or missing data.
- Prepared and executed bio sample shipments, created necessary documents for outbound shipping, and coordinated with couriers to ensure timely pickups while considering destination and shipping conditions.
- Works with Clinical Study Associates and Project Managers on the timely review and release of sample data for proper testing.
- Works in compliance with all applicable SOPs and regulations.
P.E.T. Tech I, Nuclear Manufacturing
Cardinal Health
Glendale Heights, IL
03.2023 - 02.2024
- Manufacture radioactive isotopes (including synthesis set up, hot cell manipulations distribution).
- Conduct quality control testing of each batch (utilizing gas chromatograph, dose calibrator, multi-channel analyzer TLC plate scanner, high pressure liquid chromatograph, analytical balance, PTS (Proficiency Testing Sample) laminar flow hood and fume hood).
- Work in ISO 7 cleanroom to make product vials and customer vials for use in drug production.
- Coordinate daily production run schedule based on customer and pharmacy needs.
- Demonstrate strong documentation practices, oral communication, and writing skills. Perform clerical and administrative tasks, including maintenance of records, report preparation and maintenance records (including data logging of freezer and fridge temperatures).
- Manage SAP Inventory (including receiving materials, properly inspecting materials for use, and maintaining proper cycle counts).
- Perform daily radiation safety tasks, along with general lab cleaning.
Customer Support Specialist II
Change Healthcare
Remote, IL
04.2018 - 03.2023
- Handle outbound letter confirmation with an average of 40-65 calls per day.
- Responsible for documenting and processing assigned portions of undeliverable mail.
- Respond to inbound calls and emails as needed.
- Responsible for documenting medical records and audit requests in database.
- Assist Providers with appointment setting for coding advisor education sessions.
- Assist with providing departmental training to new hires as well as a help resource for all team members.
Verification Specialist/Customer Service Representative
Automated Health System
Schaumburg, IL
02.2017 - 01.2018
- Verified employment income, annual income, alien status, US citizenship, name, age, SSN, and public MEC to ensure compliance with regulations.
- Respond to member inquiries via inbound calls and mail; assist members with the appeal process.
- Assist members with completing applications or recertifying applications for insurance.
- Processed payments through company payment portal, ensuring timely transaction completion.
- Processed refund requests through escalation and ticket system.
- Delivered benefit decision notices to customers through their online portal accounts.
- Accurately documented all interactions in the Project's database; accepted and recorded case changes; maintained issue logs.
Client Liaison
Aurico
Arlington Heights, IL
10.2016 - 01.2017
- Acted as primary contact for client issues, resolving problems creatively to enhance client experience.
- Respond to customer inquiries regarding submitting, viewing, and interpreting background reports and drug screening reports.
- Coordinated updates to client accounts, ensuring accurate information and preferences were maintained.
- Conducted client satisfaction reviews to ensure retention and strengthen client relationships.
- Train clients on systems FCRA (Fair Credit Reporting Act).
- Fielded phone calls and managed email inquiries simultaneously with strict adherence to guidelines.
- Identify issues and captured errors in processes.
- Resolve technology and internet issues with end users.
- Enter all customer calls and tasks into the database for tracking and reporting.
National Admissions Advisor
LaSalle Network
Schaumburg, IL
05.2016 - 09.2016
- Conducts interviews with prospective students. Evaluates the prospective student's needs, interests and qualifications while providing clear and concise information to the prospective student make an informed decision to attend or not attend the school. Presents information regarding the school's program and tuition in a factual and ethical manner.
- Consistently achieves the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Admissions Advisor position including, but not limited to: Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Script Adherence, Compliance, the CEC Standards and Product/Program Knowledge.
- Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
- Setting appointments, interviewing students, facilitating, and processing enrollments, along with setting proper expectations.
- Adhering to daily queue and/or outlined schedule.
- Partners with departments outside of Admissions including Financial Aid and the office of the Registrar to ensure the delivery of a high level of service to every student.
- (Placed at Colorado Technical University)
Customer Service Representative
Thermofisher Scientific
Handover Park, IL
10.2015 - 03.2016
- Complete customer request/inquiries, basic or complex in nature.
- Review a variety of screens and documents to estimate delivery of orders to meet customers' requirements.
- Process quotes up to $5000 without supervisory approval.
- Handle change order information from customers and/or sales representatives.
- Analyze and resolve customer concerns using established procedures.
- Investigate overdue and damaged shipments to shortages in shipments already received.
- Meet and exceed productivity and quality standards.
Case Review Unit C.S.R Technician
CVS/Caremark
Mount Prospect, IL
03.2015 - 10.2015
- Processing cases reviewed by the Case Review Unit for specialty guidelines management programs, loading authorizations, make follow up calls.
- Collect patient and prescriber demographics and clinically relevant information.
- Communicate with facility nurses and prescribers, assemble clinically relevant information, obtain lab reports, medication history, chart notes and progress notes to communicate referral disposition and to complete prior authorizations.
- Fax letters of medical necessity to doctors' offices.
- Responsible for computer system data entry, data management and reporting.
Sr. Distribution Specialist
OfficeMax CFC
Itasca, IL
10.2005 - 01.2015
- Picking (with RF scanners as well as wired scanners) packing and shipping customer orders.
- Label sorting by priority departures. Inspect completed orders for quality.
- Performed paper-based inventory by building on hand inventory reports. Work bulk desk creating and preparing bills of lading.
- Prepare necessary documentation for shipping.
- Ensured timely shipments to customers according to their specifications.
- Used barcode-scanning systems to assure order and inventory accuracy.
- Received orders and prepared merchandise for shipping.
- Perform quality checks on picked orders before sending to shipping.
Medical Records Volunteer Clerk
West Suburban Medical Center
Oak Park, IL
04.2011 - 07.2012
- Routed medical charts to appropriate departments, collaborating with front office personnel and physicians to streamline workflow.
- Pulled charts daily, making sure all documents were current along with having the appropriate physician's signatures, dates and stamps.
- Inserted pertinent documents into patients' charts, ensuring adherence to established policies and procedures for accurate record-keeping.
- Organized and maintained current charts while ensuring compliance with privacy policies and HIPAA guidelines during disposal of outdated charts.
- Facilitated patient registration and appointment scheduling to ensure efficient operations.
Education
A.S. - Health Administration Services
Colorado Technical University
Colorado Springs, CO01-2012
Skills
- Laboratory information systems
- Specimen processing
- Regulatory compliance
- Laboratory data analysis
- Bioinformatics tools
- SAP expertise
- Salesforce knowledge
- CRM software proficiency
- Attention to detail
- Problem-solving resourcefulness
- Prioritization skills
- Organizational abilities
- Team collaboration
- Customer service excellence
- Communication skills
- Writing skills
- Speaking skills
- Manufacturing practices
Cellular
(773) 520-1961
Qualification Highlights
- Competent using software including Windows, Word, PowerPoint, E-mail, and the Internet.
- Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
- Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.
- Work well as a team member or independently.
- Met or exceeded all performance goals to date.
- Resourceful, energetic, competent, multi-task and results oriented.
- Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
- Knowledge of CRM (Customer Relationship Management)
- Experience with SAP (Systems Applications and Products)
- Experience with Salesforces
- Experience with Campus Vue
- Experience with Webace
- Excellent written and verbal skills
- Experience with LIMS (Laboratory Information Management System)
- Knowledge of Good manufacturing Practices (GMP)
Timeline
Bio Sample Accessioning Specialist
CellCarta
02.2024 - Current
P.E.T. Tech I, Nuclear Manufacturing
Cardinal Health
03.2023 - 02.2024
Customer Support Specialist II
Change Healthcare
04.2018 - 03.2023
Verification Specialist/Customer Service Representative
Automated Health System
02.2017 - 01.2018
Client Liaison
Aurico
10.2016 - 01.2017
National Admissions Advisor
LaSalle Network
05.2016 - 09.2016
Customer Service Representative
Thermofisher Scientific
10.2015 - 03.2016
Case Review Unit C.S.R Technician
CVS/Caremark
03.2015 - 10.2015
Medical Records Volunteer Clerk
West Suburban Medical Center
04.2011 - 07.2012
Sr. Distribution Specialist
OfficeMax CFC
10.2005 - 01.2015
A.S. - Health Administration Services
Colorado Technical University