Tameka Thomas
Baltimore,MD
Summary
Highly motivated and enthusiastic individual with exceptional customer service, clerical and administrative skills. Looking to apply years of clerical experience and a warm personality in delivering general administrative support functions. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to the team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Johns Hopkins University
01.2016 - 05.2022
- Expert using Work Epic Pool
- Communicated with primary care offices and insurance companies to obtain authorization,
- Used epic to maintain electronic patient files, successfully maintaining over 100 patients files daily.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Office Manager
Johns Hopkins Hospital/ Dr.Laura Mumford
04.2013 - 01.2016
- Scheduled appointments, routine physicals, labs, and imaging for clinic patients
- Completed medical billing, banking, and deposits daily,
- Updated reports, managed accounts, and generated reports for office database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for Dr. Mumford
- Controlled finances to lower costs and keep business operating within budget.
- Created, maintained and updated filing systems for paper and electronic documents.
Manager of Sales
Cedar Hill Cemetery
01.2010 - 01.2013
- Drafted high volume contracts for burials and plot purchases
- Negotiated burial assignments with insurance companies and funeral homes
- Managed seven counselors and five groundsmen
- Completed schedules and payroll for those under my direct supervision
- Ordered and managed company supplies
- Managed and coordinated weekly burial schedules and family counseling sessions.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
AA Degree -
Baltimore Community College -in Progress
Skills
- Microsoft Outlook/365 , Office , Word, Excel
- Teamup
- Verbal and Written Communication
- Medical Billing
- Patient Registration
- Clinic Administration
- Critical Thinking
- HIPAA Compliance
- Patient Appointment template management
- Epic Software
Certification
- Certified CNA, - 2012-present
Timeline
Patient Service Coordinator
Johns Hopkins University
01.2016 - 05.2022
Office Manager
Johns Hopkins Hospital/ Dr.Laura Mumford
04.2013 - 01.2016
Manager of Sales
Cedar Hill Cemetery
01.2010 - 01.2013
AA Degree -
Baltimore Community College -in Progress
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