Hi, I’m
Tameka Turner
Houston,Tx
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
years of professional experience
Work History
FedEx OfficeHouston, Texas
Store Manager
03.2020 - Current
Job overview
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
American Eagle OutfittersStamford, CT
Assistant Manager/Visual Manager
08.2017 - 03.2020
Job overview
- Developed themes, props and lighting for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Presented store update suggestions and layouts to management and stakeholders.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
SIX, Footlocker, IncStamford, CT
Assistant Store Manager
05.2015 - 04.2018
Job overview
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
Bandilane School For DogsStamford, CT
Front Desk Receptionist
07.2015 - 04.2017
Job overview
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Connecticut Center for Massage Therapy
MT from Massage therapy
2016
Westhill High School
Diploma
2011
Skills
- Goals and Performance
- Recruiting and Hiring
- Marketing and Advertising
- Leadership
- Inventory Tracking and Management
- Customer Relations
- Replenishment and Recovery
Timeline
Store Manager
FedEx Office
03.2020 - Current
Assistant Manager/Visual Manager
American Eagle Outfitters
08.2017 - 03.2020
Front Desk Receptionist
Bandilane School For Dogs
07.2015 - 04.2017
Assistant Store Manager
SIX, Footlocker, Inc
05.2015 - 04.2018
Connecticut Center for Massage Therapy
MT from Massage therapy
Westhill High School
Diploma
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