Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Washington

Lakewood,NJ

Summary

Dynamic dental assistant with proficient patient data entry experience, excelling in patient education and maintaining a sterile environment. Recognized for enhancing patient satisfaction through effective communication and teamwork. Proficient in electronic charting, ensuring accurate documentation while fostering a compassionate atmosphere for patients.

Overview

8
8
years of professional experience

Work History

Dental Assistant

Monmouth County Periodontics LLC
06.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

Patient Access Registrar

Holy Name Hospital
01.2019 - 01.2021
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Customer Service Call Center Representative

Lifestyle Electronics
06.2017 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.

Education

High School Diploma -

Passaic High School
Passaic, NJ
05-1995

Skills

  • Professionalism and etiquette
  • Patient education
  • Team collaboration
  • Electronic charting

Timeline

Dental Assistant

Monmouth County Periodontics LLC
06.2023 - Current

Patient Access Registrar

Holy Name Hospital
01.2019 - 01.2021

Customer Service Call Center Representative

Lifestyle Electronics
06.2017 - 01.2019

High School Diploma -

Passaic High School

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Tameka Washington