Hi, I’m
Tameka L Pickens
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to enacting policy and procedure improvements, client satisfaction strategies and workflow optimizations in order to effectively manage all administrative functions in high-volume Customer Service settings.
Overview
7
years of professional experience
Work History
Oasis Financial
Case Manager
12.2021 - 04.2023
Job overview
- Assisted Directors by answering plaintiff and attorney questions, addressing their concerns and providing current file information
- Educated Plaintiff about contract agreement and policies to address and resolve issues
- Managed plaintiff conflicts and challenging situations by staying calm and accessing internal Knowledgebase to develop strategic solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Monitored plaintiff's file to track outstanding issues and implement new solutions with their pre-settlement funding
- Improved Client satisfaction and retention by proactively reviewing new Plaintiff cases and reaching out to offer assistance.
- Managed processing, scheduling and execution of Plaintiff's pre-settlement funding applications.
- Assisted over 150 Plaintiffs with navigating with contracts so that they could receive pre-settlement funds quickly.
- Provided leadership, guidance and support to staff members.
Grapefruit Health
Patient Care Coordinator
01.2021 - 03.2022
Job overview
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Performed in advisory resource capacity by providing patient and family care expertise.
- Provided excellent customer service to patients and medical staff
Dermatology Partners of Northshore
Medical Office Assistant
03.2022 - 06.2022
Job overview
- Assisted with referrals and prepared medical records for patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments for patients via phone and in person
- Used Futura and Epic to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Identified problems and planned solutions using multidisciplinary approach to improve performance
- Collaborated with members of health care team to coordinate and implement plans for patient care.
- Answered phone calls and messages for 10 Dermatologists in a fast pace medical facility.
Hanger Clinic, Prosthetics & Orthotics
Medical Administrative Assistant
09.2019 - 02.2022
Job overview
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorization's and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Scheduled evaluations and procedures for patients
- Kept organized documentation of prescription refill information for office of 18 physicians.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
Pure Bliss Spa and Therapy
Administration Assistant
08.2016 - 09.2019
Job overview
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Processed financial documents, contracts, expense reports and invoices
- Directed visitors to appropriate offices
- Managed phone calls from clients during executives' absences and delivered informative answers to questions
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management
- Monitored schedules and calendar obligations for executives
- Planned and coordinated staff travel by booking flights, hotel rooms and ground transportation
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Updated details in company database by keying in customer contacts and delivery dates
- Directed customer communication to appropriate department personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
The College of Office TechnologyChicago, IL
Associate of Applied Science Executive from Business Management
10.2012
Skills
- Knowledge of HIPAA regulations
- Healthcare coding competency
- Medical software applications
- Data entry
- File and data retrieval systems
- Knowledge of medical terminology
- Medical records management
- Administrative Support
- Contract Review and Negotiation
- MS Office
- Knowledge of State Laws
- Policy Knowledge
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Data Entry and Analysis
Timeline
Medical Office Assistant
Dermatology Partners of Northshore
03.2022 - 06.2022
Case Manager
Oasis Financial
12.2021 - 04.2023
Patient Care Coordinator
Grapefruit Health
01.2021 - 03.2022
Medical Administrative Assistant
Hanger Clinic, Prosthetics & Orthotics
09.2019 - 02.2022
Administration Assistant
Pure Bliss Spa and Therapy
08.2016 - 09.2019
The College of Office Technology
Associate of Applied Science Executive from Business Management
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