Tameka Sutton
Charlotte,NC
Summary
Motivated North Carolina Licensed Social Work Associate, Licensed Addictions Counselor Specialist Registered and NC NASW Member with comprehensive knowledge of mental health, emotional, behavioral, social concerns and systems affecting marginalized communities. Have applied for full licensure with the North Carolina Social Work Board (NCSWLB). Compassionate about developing and facilitating evidence-based processes to support children, adolescents, adults, families, groups, communities, and organizations who are in need of positive-specific interventional resolutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
TCL Care Manager I
Alliance Health Plan LME/MCO
2023.10 - Current
- Conducted thorough assessments of member's whole-person functioning, identifying areas for targeted medical/behavioral and therapeutic needs.
- Improved member housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced member care by developing and implementing individualized care plans.
- Improved member satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Promoted member self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Educated members and families on community resources, treatment options and health care services to better manage conditions.
- Established and maintained relationships with members, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained network of community resources to provide most comprehensive support services possible to members.
Community Policing Crisis Response, LCSWA, LCASR
CriSyS - Sante Group / Char. Meck. Police Depart.
2022.12 - 2023.07
- Improved public trust by fostering open communication between law enforcement and community consumers through crisis intervention skills.
- Conducted thorough crisis assessments of consumers' psychological functioning, identifying areas for targeted therapeutic interventions.
- Accurately documented treatment, and administered Involuntary Commitment Orders (IVCs) when appropriate, collaborated with consumers on treatment/crisis planning instructions, and follow-up care.
- Communicated with Charlotte Mecklenburg Police Department (CMPD), Adult (APS) and Children (CPS) Protective Services, Department of Social Services (DSS), Mecklenburg County Magistrate, Mecklenburg County Shelters, crisis team supervisors and consumers, and healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely, and level-headed emergency response to consumers in crisis.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided consumers with recommendations to community resources.
- Delivered high level of quality care to diverse populations while assisting and triaging based on acuity and appropriate emergency department admission.
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping consumers regain or improve coping abilities.
- Conveyed treatment options, diagnosis information, and home care techniques to consumers and caregivers to continue care consistency.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Advocated for and strived to protect consumers' health, safety, and rights.
- Provided crisis support and emergency care for consumers.
- Advocated for placement of consumers into community-based treatment settings.
- Collected information about individuals or consumers using interviews, observational techniques and other assessment methods.
- Referred consumers to other specialists, institutions or support services as necessary.
- Leverages excellent oral and written communication skills to interact professionally with staff and consumers.
Human Services Clinician/MSW, LCSWA, LCASR
Daymark Crisis Recovery Services
2021.06 - 2022.12
- Conducted thorough assessments of clients'' psychological functioning, identifying areas for targeted therapeutic interventions.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Enhanced patient well-being by utilizing evidence-based therapeutic approaches in individual and group sessions.
- Evaluated patient progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
- Provided comprehensive case management services, creating treatment plans, and connected children, adolescents, adults, and families to appropriate resources.
- Reduced symptoms of anxiety and depression for clients by implementing cognitive behavioral therapy techniques.
- Met with children, adolescents, and adults to conduct assessments of current situations and establish what needs to address.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients, resulting in more effective treatment strategies.
- Recommended outpatient short and long-term residential treatment, individualized and group drug counseling for children, adolescents, and adults with substance abuse concerns.
- Consulted with other psychiatrists, clinicians, and supervisors regarding treatment plans as deemed appropriate by Regional Clinical Director.
- Maintained detailed clinical records and documentation, ensuring accurate tracking of client progress and adherence to legal requirements.
- Delivered comprehensive individual and group therapeutic services to children, adolescents, and adults to support trauma-informed care, child welfare, and prevention services.
- Completed detailed documentation to summarize interactions with children, adolescents, and adults and scheduled follow-up referrals for clinical services.
- Helped clients develop new coping mechanisms and techniques to drive positive behavior modification.
- Provided crisis intervention services when needed, effectively addressing acute emotional distress and preventing harm to self or others.
- Encouraged socialization and engagement through therapy, music therapy, and social activities.
- Built strong rapport with clients through active listening skills and empathic understanding of their experiences, fostering lasting therapeutic relationships.
- Formulated treatment plan strategies with interdisciplinary team to provide comprehensive and continuous care planning.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Built safety plans to lower risk of crisis situations.
- Assessed each individual's barriers, strengths, and needs and worked to remediate.
- Addressed issues related to addiction recovery using motivational interviewing techniques, supporting individuals throughout the process of change.
- Updated treatment plans with latest intervention strategies and progress notes.
- Presented clinical documentation and observations to an interdisciplinary team.
- Diagnosed clients by DSM-V/TR criteria.
- Updated treatment plans with latest intervention strategies and progress notes.
- Performed short-term therapy, provided education, and responded to crisis situations.
- Led therapeutic process groups focused on topics such as grief, self-esteem, and anger management, facilitating peer support and personal growth among participants.
- Interviewed clients and families to assess situations, limitations, and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plans.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
- Evaluated risk to clients or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Observed and monitored client behavior and responses to treatment.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided crisis support and emergency care for patients.
Master of Social Work
Oasis Clinical Care Management
2019.03 - 2021.09
- Adherence to National Association of Social Workers Code of Ethics.
- Interviewed patient/patient's social support system to complete biopsychosocial evaluation.
- Intervened in crises, appropriately and effectively applying crisis interventional theory and skills.
- Provided social work services to adolescents, young and older adults, including individual and family therapy, case management, discharge planning, and community referrals.
- Obtained and supplied information to collaborating agencies to provide best possible guidance to clients.
- Counseled individuals and families regarding mental health, substance abuse, domestic violence, and rehabilitation concerns.
- Assessed cognitive abilities, physical and emotional needs of clients to determine appropriate evidence-based specific interventions.
- Prepared variety of different written communications, reports, and documents to ensure seamless transition.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Collaborated with inter and multidisciplinary care planning meetings.
- Provided information, education to clients, and their social support on community resources and options for appropriate care specific to patients' age served, in collaboration with Clinical Care Management team.
- Made referrals to community agencies as needed.
- Developed and maintained accurate case records of each referred patient.
Discharge Facilitator (Case Management)
Presbyterian Novant Health Medical Center
2016.07 - 2020.12
- Helped case managers connect patients' necessary home health needs of physical therapy, occupational therapy, speech therapy, registered nursing, and home health aide. To support safe plan of discharge.
- Identified and located needed resources for patients, including short-term rehabilitation and long-term nursing care within skilled nursing facilities.
- Communicated with North Carolina State Evaluators to achieve PASRR Level II clearance for specialized behavioral and mentally conditioned patients to transfer adequately to skilled nursing facilities.
- Communicated with Department of Health and Human Services to receive housing resources ID Number (RSVP) for Medicaid patients to transfer to assisted living facility.
- Communicated with Veterans Administration Department to coordinate a continuous care plan for home health needs and medical equipment.
- Coordinated referrals and direct support for patients discharged to home or to skilled, acute, and assisted facilities.
- Worked with hospitalized patients who were culturally diverse to understand their needs and provide in-home and outpatient facility care service resources.
- Handled between 30 to 40+ patients on weekend days, facilitating safe discharge plans involving home health services.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- 8 years of knowledge of Epic System application
- Worked with different disciplines to provide cohesive care to patients.
- Took active role in patient and support person discharge planning on team, detailing home health instructions and responding appropriately and effectively to questions and concerns.
- Educated patients and loved ones about different home health necessary services and communicated any barriers to receiving home health services to reduce unnecessary questionable burdens about referral.
- Helped patients and veterans receive appropriate, high-quality care with reasonable results.
- Adhered to established rules, ethical standards, and professional conduct codes conducive to positive, remarkable atmosphere.
- Developed positive relationships with patients, family members, physicians, registered nurses, and case managers to foster communication and encourage personal and professional growth.
- Increased referral stability by providing excellent service and building meaningful relationships with patients, caregivers, and agency liaisons.
- Managed and streamlined referral queues by efficiently prioritizing patients and clearing insurance authorization obstacles.
- Collaborated with external agencies to meet transitional needs of patients.
- Support service team members fostered strong communication among supervisors, managers, case managers, hospital staff, and patients.
- Displayed consistent, positive attitude toward patients, peers, and other personnel, even during high-stress situations.
- Built relationships with patients and families through active listening with empathetic skills to provide excellent service.
- Executed NaviHealth insurance authorizations for United Health Care, Blue Cross Blue Shield, and Humana Medicare for skilled nursing facility placement.
Medical Secretary (Cardiovascular) Unit
Presbyterian Novant Health Medical Center
2012.10 - 2016.07
- Enhanced nursing unit efficiency by handling many face-to-face interactions with patients, families, physicians, registered nurses, and hospital staff per day.
- Successfully scheduled patient appointments and placed notification for reminder call to physicians to deliver exceptional patient experience.
- Maintained current and accurate medical charts for 2 years until Epic system was implemented.
- Organized paperwork such as charts and reports for physician and registered nursing needs.
- Facilitated organized medical record retrieval and access by maintaining daily filing system for both in-house and discharged residents.
- Contacted and collaborated with hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments by retrieving authorized clinical documentation.
- Answered phone calls and messages for physicians, patients, and unit staff at community hospital medical facility, scheduling appointments, and handling patient inquiries.
- Maintained nursing unit supplies inventory by checking stock and ordering new supplies as needed in theAriba system.
- Accurately documented medical dictation to record patient care records.
- Maintained security and privacy of records to protect patients and providers.
- Transcribed physician orders accurately to request lab work, Stress tests, modification to nutrition, and ambulatory evaluations.
- Treated patients, family members, visitors, peers, staff, and providers pleasantly.
- Applied medical terminology related to provider-specific treatments and techniques.
- Demonstrated outstanding communication skills in dealing with physicians.
- Verified signatures and checked medical charts for accuracy and completion.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Demonstrated excellent skills in understanding diverse accents and dialects.
- Worked cohesively with physicians and other clinical staff to complete patient transfers and discharges.
Residential Counselor
New Beginnings Group Home
2008.02 - 2012.04
- Applied array of different methodologies to assist youth with therapy.
- Facilitated smooth discharge by encouraging and reassuring youth throughout transitions.
- Administered and monitored psychiatric medications and recommended clinical interventions when needed.
- Mediated conflicts within families to clarify and resolve underlying issues.
- Developed goal-oriented psychoeducational and activity therapy groups to improve level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Coached youth on useful life and personal care skills.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Developed rapport to create safe and trusting environment for care.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Mediated and provided professional conflict resolution in timely fashion.
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
Education
Doctorate of Social Work (Clinical Expertise) - Clinical Social Work
Walden University
Minneapolis, MN04.2026
Master of Science - Advanced Clinical Social Work
Walden University
Minneapolis, MN02.2021
Bachelor of Science - Applied Social Sciences
Colorado State University (Global Campus)
Englewood, CO07.2017
Associate of Arts - General Education
Gaston College
Dallas, NC06.2014
Skills
- Psychosocial assessment
- Suicide Risk Assessment
- Group-therapy facilitation
- Crisis Intervention
- Therapeutic Plans
- Psychiatric evaluation
- Task Prioritization
- Professional ethics
Affiliations
- North Carolina National Association of Social Workers, NASW
- Phi Alpha, Tau Sigma
Certification
Licensed Clinical Social Worker, Associate - Expire Date 4/2025
Licensed Counselor Addictions Specialist, Registered - Expire Date 9/2026
Timeline
TCL Care Manager I
Alliance Health Plan LME/MCO
2023.10 - Current
Community Policing Crisis Response, LCSWA, LCASR
CriSyS - Sante Group / Char. Meck. Police Depart.
2022.12 - 2023.07
Human Services Clinician/MSW, LCSWA, LCASR
Daymark Crisis Recovery Services
2021.06 - 2022.12
Master of Social Work
Oasis Clinical Care Management
2019.03 - 2021.09
Discharge Facilitator (Case Management)
Presbyterian Novant Health Medical Center
2016.07 - 2020.12
Medical Secretary (Cardiovascular) Unit
Presbyterian Novant Health Medical Center
2012.10 - 2016.07
Residential Counselor
New Beginnings Group Home
2008.02 - 2012.04
Doctorate of Social Work (Clinical Expertise) - Clinical Social Work
Walden University
Master of Science - Advanced Clinical Social Work
Walden University
Bachelor of Science - Applied Social Sciences
Colorado State University (Global Campus)
Associate of Arts - General Education
Gaston College
Licensed Clinical Social Worker, Associate - Expire Date 4/2025
Licensed Counselor Addictions Specialist, Registered - Expire Date 9/2026
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