Summary
Overview
Work History
Education
Skills
Timeline
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Tameka R. Perry

Tameka R. Perry

San Leandro,CA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

10
10
years of professional experience

Work History

Accounts Management Specialist

IRS
Oakland, CA
11.2017 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Fuel Station Attendant

Safeway
Alameda, CA
09.2016 - 03.2018
  • Maintained clean and orderly work station.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Facilitated sales of services and goods.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Counted nightly income, categorizing and sending to bank on weekly basis.

Teller

California Check Cashing
San Francisco, CA
01.2014 - 09.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Stocked supplies for customers and personal teller station.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Executed wire transfers, stop payments and account transfers.

Customer Service Representative

Nordstrom Rack
San Leandro, CA
07.2012 - 01.2014
  • Helped customers complete purchases, locate items and join reward programs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

Associate of Science - Social Behavioral Science

Merritt College
Oakland, CA
06.2014

High School Diploma -

San Leandro High School
San Leandro, CA
06.2006

Skills

  • Revenue Growth
  • Acquisition and Retention Strategies
  • Account Management
  • Business Development
  • Customer Service
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Time Management
  • Microsoft Office
  • Persuasive Negotiations
  • Developing Partnerships

Timeline

Accounts Management Specialist

IRS
11.2017 - Current

Fuel Station Attendant

Safeway
09.2016 - 03.2018

Teller

California Check Cashing
01.2014 - 09.2016

Customer Service Representative

Nordstrom Rack
07.2012 - 01.2014

Associate of Science - Social Behavioral Science

Merritt College

High School Diploma -

San Leandro High School

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Tameka R. Perry