Tameka Bowens
Frederick,MD
Summary
Proven leader and effective problem-solver with extensive experience at Meek Mortuary Transport, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and administrative support, achieving significant repeat business through exceptional service. Skilled in data entry and customer relations, adept at managing high-performing teams to meet company goals.
Overview
19
19
years of professional experience
Work History
Owner/Transporter
Meek Mortuary Transport
03.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Responsible for transporting deceased in a safe and dignified manner to and from locations to include convalescent facilities, funeral homes, mortuaries, and medical examiner office.
Customer Service Agent
Motor Vehicle Administration
02.2012 - 07.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Data processing
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responsible for some of the branches daily operations including scanning, copying, and faxing documents, creating daily schedules for employees
Administrative Assistant
Poffenbarger and Weddle Attorneys at Law
09.2005 - 01.2012
- Answered phone system, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responsible for preparation and court filing of legal documents, scheduling appointments, filing case documents.
Education
Associate of Arts - General Studies
Frederick Community College
Frederick, MD05.2025
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Data Entry
- Administrative Support
- Strong Problem Solver
Timeline
Owner/Transporter
Meek Mortuary Transport
03.2018 - Current
Customer Service Agent
Motor Vehicle Administration
02.2012 - 07.2019
Administrative Assistant
Poffenbarger and Weddle Attorneys at Law
09.2005 - 01.2012
Associate of Arts - General Studies
Frederick Community College
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