Enthusiastic, outgoing, hard worker,eager, quick to learn new skills while excepting criticism, Reliable, conscientious, and motivated to see the job through to completion. My course work as a current MBA is a tool that can assist in any entry level position.
Overview
29
29
years of professional experience
Work History
General Manager
Tru By Hilton
Anderson, IN
10.2024 - Current
Directed operational strategies to enhance guest satisfaction and streamline hotel services.
Implemented cost-control measures to increase profitability while maintaining high service standards.
Led cross-functional teams to improve workflow efficiency and optimize resource allocation.
Developed and executed staff training programs, fostering a culture of excellence among team members.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Driver
Owner-Operator
Anderson, IN
07.2020 - 01.2024
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Achieved safe driving records by consistently following traffic rules and regulations.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Reduced fuel consumption through strategic route planning and efficient driving techniques.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Forklift Operator
US Foods
Fishers, IN
05.2001 - 03.2021
Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Increased accuracy of inventory records through meticulous documentation and regular audits.
Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Front Desk Night Auditor
Wyndham Hotel
Noblesville, IN
03.2020 - 04.2020
Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
Contributed to a secure hotel environment by monitoring security cameras and reporting suspicious activities.
Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Juvenile Supervision Officer
Madison County Detention Center
Anderson, IN
05.1997 - 05.2001
Enhanced safety by conducting regular security checks and monitoring youth interactions.
Improved rehabilitation efforts through developing and implementing individualized behavior plans for each juvenile.
Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.