Tamekia James-Francis
Apopka
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Professional Singer (Touring)
Show Jam Entertainment
05.2020 - Current
- Successfully balanced multiple commitments simultaneously such as rehearsals, recordings sessions, promotional appearances and live shows.
- Provided excellent customer service when interacting with fans during meet-and-greets or autograph signings after performances.
- Maximized revenue streams by offering merchandise sales at live shows and online platforms such as CDs or digital downloads.
- Adapted performances to cater to specific event themes or client requests, ensuring satisfaction and positive reviews.
- Expanded repertoire by continuously learning new songs, staying current with popular music trends.
- Mentored aspiring singers, sharing knowledge of vocal techniques and industry insights for their career development.
- Managed personal brand effectively, including website updates, social media presence, and promotional materials design.
- Contributed positively to the local music scene by organizing community concerts or participating in charity events.
- Nurtured professional relationships with event organizers, leading to repeat bookings at reputable venues.
- Negotiated contracts with clients or agents to secure fair compensation for services rendered during performances or events.
- Maintained vocal health through proper technique, regular practice, and consultations with vocal coaches.
- Utilized improvisational skills during live performances, adding spontaneity and excitement for audience members.
- Mastered various vocal styles to diversify performance capabilities and appeal to a wider range of venues.
Sales Representative/Receptionist
Gabriel Health Institute
08.2015 - 03.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Identified and tapped into new markets, significantly expanding customer base.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Stayed up-to-date with industry trends to position company as market leader.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Streamlined sales process, reducing time from lead to close.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Operations Manager
Timeless Car Rental And Car Dealership
01.2007 - 06.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
No Degree -
Gabriel Health Institute
Orlando, FL07-2015
High School Diploma -
Maldon Comprehensive High School
Montego Bay, St James06-1997
Skills
- Stage presence
- Vocal health maintenance
- Tone quality
- Audience engagement
- Sales Closing
- Product and service knowledge
- Account Management
- Post-sales Support
- Sales Forecasting
- Strategy Development
- Product Merchandising and Distribution
Certification
Certificated Nursing Assistant
Languages
English
Native or Bilingual
Timeline
Professional Singer (Touring)
Show Jam Entertainment
05.2020 - Current
Sales Representative/Receptionist
Gabriel Health Institute
08.2015 - 03.2020
Operations Manager
Timeless Car Rental And Car Dealership
01.2007 - 06.2015
No Degree -
Gabriel Health Institute
High School Diploma -
Maldon Comprehensive High School
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