Tamekia Miller
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
SYNERGY HomeCare-Florida
FL
10.2022 - Current
- Provided compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes in patient conditions to healthcare team.
- Documented care services accurately, ensuring compliance with health regulations.
Unarmed Security Officer
Bay Ridge Security Service
Brooklyn, NY
11.2020 - 02.2022
- Monitored premises to deter criminal activity and ensure safety of personnel and property.
- Conducted regular patrols to identify security risks and maintain a visible presence.
- Trained new security personnel on company policies and emergency response procedures.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Patient Care Assistant
Community Care-Smithtown, NY
Smithtown, NY
12.2014 - 02.2021
- Assisted in daily patient care activities, ensuring comfort and safety in a compassionate environment.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with healthcare team to implement individualized care plans for diverse patient needs.
Emergency Dispatch/Customer Service
Call Intake & Emergency Dispatch, Transcare-Brooklyn, NY
Brooklyn, NY
05.2004 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Fry Cook
Wendys Restaurant
Riverhead, NY
01.2008 - 2010
- Prepared and cooked menu items to ensure high-quality food standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Monitored food safety practices to comply with health regulations.
Behavioral Health Technician
East End Disability Associates
Riverhead, NY
02.2007 - 11.2008
- Provided direct support to individuals with behavioral health challenges, fostering a safe environment.
- Monitored patient behavior and documented changes to inform treatment plans.
- Assisted in implementing therapeutic activities to enhance patient engagement and coping skills.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
Clothing Sales Associate
Daffy's Retail Store
Brooklyn, NY
01.2001 - 01.2003
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current fashion trends to provide relevant recommendations.
- Organized merchandise displays to optimize store layout and increase visibility.
- Processed transactions accurately and efficiently using point-of-sale systems.
Education
Associate degree - Medical Office Assistant
Interboro Institute
New York, NY01.2008
Skills
- Caregiving
- Computer skills
- Customer relationship management
- Sales
- Time management
- Guest services
- Cash register
- Commercial driving
- Medical Office Experience
- Analysis skills
- Supervising experience
- Intake
- Front Office
- Customer Relationship Management
- Quality control
- Team management
- Communication skills
- Marketing
- Security
- Insurance Verification
- Medical Scheduling
- Attention to detail
Certification
- BLS Certification July 2021 to Present
- Certified Home Health Aide June 2017 to Present
- CNA
- Drivers License
- Driver's License
- First Aid Certification
- Home Health Aide
- CPR Certification
- State Tested Nursing Assistant July 2023 to May 2025
- Security Guard June 2016 to January 2020
- Certified Professional Coder
- Certified Coding Specialist
Additional Information
Communication Skills, office experience, medical scheduling, customer relationship management
Timeline
CNA - Certified Nursing Assistant
SYNERGY HomeCare-Florida
10.2022 - Current
Unarmed Security Officer
Bay Ridge Security Service
11.2020 - 02.2022
Patient Care Assistant
Community Care-Smithtown, NY
12.2014 - 02.2021
Fry Cook
Wendys Restaurant
01.2008 - 2010
Behavioral Health Technician
East End Disability Associates
02.2007 - 11.2008
Emergency Dispatch/Customer Service
Call Intake & Emergency Dispatch, Transcare-Brooklyn, NY
05.2004 - 02.2015
Clothing Sales Associate
Daffy's Retail Store
01.2001 - 01.2003
Associate degree - Medical Office Assistant
Interboro Institute