Tamekia Parker
Douglasville,GA
Summary
Detail-oriented professional with a strong background in customer service, problem-solving, and critical thinking. Adept at managing sensitive information, conducting investigations, and maintaining detailed documentation. Proven ability to communicate effectively, resolve conflicts, and deliver exceptional client support. Seeking to leverage these skills in an entry-level claim adjuster role to contribute to efficient claims processing and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Processor
Mimedx
10.2023 - Current
- Consistently maintained quality work with 100% yields or higher, ensuring precision and accuracy in all processes to meet organizational standards
- Conduct detailed inspections and process documentation, ensuring compliance with stringent quality standards
- Maintain accurate records to support traceability and transparency, skills critical in managing claim information
- Collaborate with team members to streamline workflows and meet production deadlines
Independent Contractor
Georgia Hope
04.2022 - 10.2023
- Conducted over 30 drug screening procedures monthly, adhering to strict chain-of-custody protocols, ensuring 100% compliance with state and federal regulatory standards
- Investigated and reported 10+ instances of suspected policy violations, demonstrating strong analytical and problem-solving skills in high-stakes situations
- Maintained accurate and detailed documentation for all screenings, reducing errors in reporting by 15% and enhancing data integrity for case management
- Established rapport with clients, maintaining professionalism and confidentiality, mirroring the interaction style required in claims handling
- Documented findings and communicated effectively with clients and supervisors, emphasizing organizational and interpersonal skills
Independent Contractor
Amazon Flex
08.2021 - 10.2023
- Delivered packages with 100% on-time accuracy, demonstrating reliability and attention to detail
- Optimized delivery routes using map interpretation, showcasing problem-solving and decision-making skills under time constraints
- Communicated effectively with clients throughout the entire project life cycle, keeping them informed of progress updates or any potential issues that arose.
Sr. Cell Processing Associate II/Trainer
Dendreon
01.2017 - 05.2021
- Processed over 500 donor samples in an aseptic environment with 100% accuracy, demonstrating meticulous attention to detail and adherence to quality standards
- Cross-trained in other departments to meet business needs, showcasing adaptability and a proactive approach to addressing organizational challenges
- Maintained detailed records and adhered to strict regulatory standards, ensuring compliance with industry guidelines and data integrity
- Identified and contributed solutions to optimize workflows, enhancing operational efficiency and supporting business objectives
- Trained and mentored over 15 associates, emphasizing clear communication, consistency, and adherence to Standard Operating Procedures (SOPs)
- Conducted inspections and maintained quality standards, ensuring that all processes met company and regulatory expectations, a skill transferable to claims evaluation and adjustment
Assistant Pre-k Instructor
Gate City Childcare
02.2009 - 01.2017
- Coordinated and documented daily activities for 20+ students, ensuring compliance with educational standards and maintaining accurate records for reporting purposes.
- Managed and resolved behavioral issues effectively, applying conflict resolution techniques to maintain a productive and positive environment.
- Communicated regularly with parents and guardians, providing detailed progress reports and addressing concerns with professionalism and empathy.
- Designed and implemented structured lesson plans, demonstrating strong organizational and planning skills adaptable to claims processing workflows.
- Conducted safety checks and maintained compliance with regulatory guidelines, ensuring a secure and incident-free learning environment.
- Analyzed student performance data to identify trends and recommend actionable strategies, showcasing analytical skills relevant to evaluating claim details.
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ04-2016
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Data entry
- Adaptability
- Conflict resolution
- Critical thinking
- Problem Solving
- Relationship building
- Confidentiality Management
- Time Management
- Microsoft Office
- Planning and Organizing
- Report Preparation
- Documentation
Timeline
Processor
Mimedx
10.2023 - Current
Independent Contractor
Georgia Hope
04.2022 - 10.2023
Independent Contractor
Amazon Flex
08.2021 - 10.2023
Sr. Cell Processing Associate II/Trainer
Dendreon
01.2017 - 05.2021
Assistant Pre-k Instructor
Gate City Childcare
02.2009 - 01.2017
Bachelor of Science - Criminal Justice
Grand Canyon University
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