Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamekia Simpson

Patient Care
Lathrop,CA

Summary

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

16
16
years of professional experience

Work History

Patient Service Representative

Sutter Health
01.2020 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Took copayments and compiled daily financial records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.

Patient Services Supervisor

Verity Medical
03.2009 - 03.2019
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Supervised 15 PSR's in providing excellent customer service to callers requiring assistance for medical appointments and relaying communication with providers .
  • Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
  • Established clear expectations for agent conduct, promoting a culture of professionalism within the call center environment.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed bi-weekly payroll for 15 employees.

Education

High School Diploma -

William C Overfelt
San Jose, CA

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient greeting
  • Office administration
  • Document filing
  • Conflict resolution
  • Front desk supervision
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Team building
  • Staff discipline

Timeline

Patient Service Representative

Sutter Health
01.2020 - Current

Patient Services Supervisor

Verity Medical
03.2009 - 03.2019

High School Diploma -

William C Overfelt

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