Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tamekia Stancil

Tamekia Stancil

Data Entry Specialist
Pikeville,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

TouchPoint Call Center
03.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Data Entry Processor

FedEx
03.2017 - 02.2021
  • Enhanced data accuracy by diligently reviewing and correcting errors in the input process.
  • Increased productivity by streamlining data entry processes and implementing time-saving techniques.
  • Ensured data confidentiality by adhering to strict security protocols and maintaining an organized filing system.
  • Collaborated with team members to complete high-volume projects efficiently and within deadlines.
  • Assisted supervisors in managing project workflows, distributing tasks evenly among team members for optimal results.
  • Received recognition for outstanding performance, completing tasks ahead of schedule without compromising on quality or accuracy.
  • Minimized processing errors by conducting thorough research on each assigned task before commencing data entry work.
  • Supported colleagues during periods of heavy workload, sharing tasks as needed to maintain consistent progress towards project goals.
  • Optimized workflow by organizing digital files into clearly labeled folders for quick access during future assignments.
  • Coordinated with other departments to gather necessary information for data entry tasks, ensuring comprehensive and accurate results in all projects.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data before transcribing.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Maintained files, records and chronologies of entry activities.
  • Obtained scanned records and uploaded into database.

Education

Diploma -

Smithfield Selma High
Smithfield, NC
06.1996

Skills

  • Quality Assurance
  • Payment Processing
  • Report Preparation
  • Customer Relationship Management
  • Data Entry
  • Call Control
  • Complaint Resolution
  • Customer Service
  • Logging Call Information
  • Call Center Operations
  • Quality Assurance Controls
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • 30-45 WPM

Certification

Notary commission expires 8/2026

Certified Ambulance Coder NAAC

HIPPA and BLOOD BORNE PATHOGENS Certified

Timeline

Call Center Representative

TouchPoint Call Center
03.2021 - Current

Data Entry Processor

FedEx
03.2017 - 02.2021

Diploma -

Smithfield Selma High

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Tamekia StancilData Entry Specialist